Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 15:01:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Nafeesa                    Hi           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:48 PM, 13th Oct                     Nafeesa                             06:48 PM, 13th Oct                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:48 PM, 13th Oct                     Nafeesa                    1           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Hello Nafeesa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:48 PM, 13th Oct                     Nafeesa                    2           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:48 PM, 13th Oct                     Nafeesa                    3           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Hi Nafeesa , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:48 PM, 13th Oct                     Nafeesa                    3           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:48 PM, 13th Oct                     Nafeesa                    2           06:48 PM, 13th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 13th Oct                     Nafeesa                    1           06:49 PM, 13th Oct                   MAX UAE whatsapp bot                   Please enter your email address           06:49 PM, 13th Oct                     Nafeesa                    [email-masked]           06:49 PM, 13th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:49 PM, 13th Oct                     Nafeesa                    K           06:49 PM, 13th Oct                   Abdulqader                   Hi Nafeesa, thank you for contacting us. This's kader We would be happy to help you.           06:50 PM, 13th Oct                     Nafeesa                    Hi           06:50 PM, 13th Oct                     Nafeesa                    My returns hv not been picked up yet           06:51 PM, 13th Oct                     Nafeesa                             06:51 PM, 13th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:52 PM, 13th Oct                     Nafeesa                    Sure           06:52 PM, 13th Oct                   Abdulqader                   Is this contact number is right  +971506512695?           06:53 PM, 13th Oct                     Nafeesa                    Yes           06:54 PM, 13th Oct                     Nafeesa                    The delivery personnel had contacted me last week but didn't come to collect it           06:54 PM, 13th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           06:56 PM, 13th Oct                   Abdulqader                   please that we will contact you through your email once we get any updates           06:56 PM, 13th Oct                     Nafeesa                    K           06:57 PM, 13th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 13th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5000214