Subject: Note Added - [#4943558] need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 13:24:19 +0000

Hi ,    Rakesh Bernooli added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4943558    Subject:  need esc   Requester: rame fajil    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Cambria",serif;color:#002060'>Dear Akshay,</span></div>
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<div class="MsoNormal"><span style='font-family:"Cambria",serif;color:#002060'>The amount is debited to our account, pls refer below transaction from bank statement.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Payment Unique Number</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Transaction Date</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Transaction Amount in Original Currency</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Transaction Amount in Settlement Currency
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Net Amount</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Transaction Type</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white'>Payment Method</span></b></div>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>1699999906475279182</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>08/09/2022 10:00:15</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-46</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-46</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-0.53</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-46.53</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>Refund</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>Debit Card</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>1699999906475279183</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>19/09/2022 14:08:39</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-123</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-123</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-1.41</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>-124.41</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>Refund</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>Debit Card</span><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Cambria",serif;color:#002060'>Thanks</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-family:"Cambria",serif;color:#002060'>With Warm Regards</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-family:"Cambria",serif;color:#002060'>Rakesh Bernooli</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-family:"Cambria",serif;color:#002060'>Asmakh Office</span></div>
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<div class="MsoNormal"><span style='font-family:"Cambria",serif;color:#002060'>Cell:- +97431292326.</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, October 13, 2022 3:10 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Rakesh Bernooli &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Shubham Chintalwar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4943558] - need esc</div>
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<div class="MsoNormal">Hi <a id="OWAAM1B29FFA7D1354D8A8C64680DB87C3F1E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rakesh</span></a>,</div>
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<div class="MsoNormal">Check and assist for refund. Customer claims amount not reflecting in the account.</div>
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<div class="MsoNormal"><img width="1249" height="327" style="width:13.0083in;height:3.4083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjI0NDA0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uyk6jAeD0bp5tY3PRewlpaJOIx8BaiEQ3pt2aGFTNyY" data-id="2044002244041"></div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjI0NDA0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AnhfIpnQlgJWy7b3Sv6FL34fLQWeN2C7wxYodYtBEAE" data-id="2044002244042" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, October 8, 2022 10:15 AM<br>
<b>To:</b> Rakesh Bernooli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4943558] - need esc</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
 Any update on this one? <br>
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Problem Statement: Refund Follow Up<br>
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Order Date : Sep 7, 2022<br>
Order ID: 4685332156<br>
RMA: 1003096179 <br>
Refund Date: 9/19/22 <br>
Amount:  QAR 46.00 &amp; 123.00<br>
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Issue Description: The refund processed on 19/09/22 and the customer about the confirmation please share the RRN CONFIRMATION <br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4943558:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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