Subject: Ticket Assigned - Conversation with zia ur rehman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 13:04:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zia ur rehman zia ur rehman                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi zia ur rehman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9589797655 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP101122002017     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:47 PM, 13th Oct                   Abdulqader                   Hi Zia, thank you for contacting us. This's kader We would be happy to help you.           04:48 PM, 13th Oct                     zia ur rehman                    Please cancel my order           04:48 PM, 13th Oct                     zia ur rehman                    9589797655           04:48 PM, 13th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:49 PM, 13th Oct                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:50 PM, 13th Oct                     zia ur rehman                    Because of not delivered ontime           04:50 PM, 13th Oct                     zia ur rehman                    I complained 4 times           04:51 PM, 13th Oct                     zia ur rehman                    I have screen shot of chats with you and other agent           04:51 PM, 13th Oct                     zia ur rehman                    But not delivered on the same date           04:52 PM, 13th Oct                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.  Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           04:53 PM, 13th Oct                     zia ur rehman                    Everyday this is the last reply but nothing happen in the morning           04:54 PM, 13th Oct                     zia ur rehman                    And also the courier says I don't have your order today           04:54 PM, 13th Oct                     zia ur rehman                    I am working in airport I don't have time again so clear this issue today or cancel           04:57 PM, 13th Oct                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           04:58 PM, 13th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           05:01 PM, 13th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           05:01 PM, 13th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999634