Subject: Ticket Assigned - Conversation with imaad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 12:41:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with imaad imaad                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  imaad Bot:  Hi imaad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097339564751            04:33 PM, 13th Oct                   Abdulqader                   Hi, Imaad thank you for contacting us. This's kader We would be happy to help you.           04:33 PM, 13th Oct                     imaad                    Hi Kader           04:34 PM, 13th Oct                     imaad                    I am trying to cancel my online order but not able to           04:34 PM, 13th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:35 PM, 13th Oct                     imaad                    Okay           04:35 PM, 13th Oct                   Abdulqader                   We can see that you are contacting us regarding your order  7389935159           04:35 PM, 13th Oct                     imaad                    Okay ?           04:36 PM, 13th Oct                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment           04:37 PM, 13th Oct                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           04:37 PM, 13th Oct                     imaad                    Ok thank you           04:38 PM, 13th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 PM, 13th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999505