Subject: Ticket Assigned - Need RRN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 12:58:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need RRN sonali misra                    Hi           04:35 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:35 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Hello Sonali Misra , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:35 PM, 12th Oct                     sonali misra                    3           04:35 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:35 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:35 PM, 12th Oct                     sonali misra                    2           04:35 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:35 PM, 12th Oct                     sonali misra                    1           04:36 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:36 PM, 12th Oct                     sonali misra                    sonalimisra04 @gmail.com           04:36 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:36 PM, 12th Oct                     sonali misra                    sonalimisra04 @gmail.com           04:36 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:36 PM, 12th Oct                     sonali misra                    sonalimisra04 @gmail.com           04:36 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:36 PM, 12th Oct                     sonali misra                    sonalimisra04 @gmail.com           04:36 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:36 PM, 12th Oct                     sonali misra                    Hi           04:37 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:37 PM, 12th Oct                     sonali misra                    Hi           04:37 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:37 PM, 12th Oct                     sonali misra                    [email-masked]           04:38 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:38 PM, 12th Oct                   Abdulqader                   Hi, Sonali thank you for contacting us. This's kader We would be happy to help you.           04:39 PM, 12th Oct                     sonali misra                    Hi           04:39 PM, 12th Oct                     sonali misra                    Order no: 9587531478           04:40 PM, 12th Oct                     sonali misra                    Wanted to chk if aed 65 has been credited to my  bank account?           04:40 PM, 12th Oct                   Ziena                   Please allow me a moment to check this for you.           04:42 PM, 12th Oct                     sonali misra                    Okay           04:42 PM, 12th Oct                   Ziena                   We would like to inform you that we have processed the refund of amount (AED 65) on 9/26/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:42 PM, 12th Oct                   Ziena                   In the event that the amount does not appear in your account within the specified time, please contact your bank again in order to serve you to the fullest.           04:43 PM, 12th Oct                   Ziena                   Is there anything else I can assist you with?           04:43 PM, 12th Oct                     sonali misra                    Can I get a confirmation that my amount has been refunded?           04:43 PM, 12th Oct                     sonali misra                    It's been more than 7 days           04:44 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:47 PM, 12th Oct                     sonali misra                    Ok           04:48 PM, 12th Oct                   Abdulqader                   Thank you for your patience.           04:51 PM, 12th Oct                   Abdulqader                   Please be assured as we have now escalated this issue to our finance team and we will be on touch with you and contact you on your email           04:52 PM, 12th Oct                   Abdulqader                   within 2 hours           04:52 PM, 12th Oct                     sonali misra                    But y is there no confirmation           04:52 PM, 12th Oct                     sonali misra                    I have been following immediately after the return           04:52 PM, 12th Oct                   Abdulqader                   if is possible kindly wait for more time           04:53 PM, 12th Oct                     sonali misra                    From that time they have been telling me 7 days           04:53 PM, 12th Oct                     sonali misra                    It's more than 7 days now           04:53 PM, 12th Oct                     sonali misra                    Y can't u give me a confirmation if it has been credited or not           04:53 PM, 12th Oct                     sonali misra                    This is so unprofessional           04:53 PM, 12th Oct                     sonali misra                    First of all u send damaged items           04:53 PM, 12th Oct                     sonali misra                    And now when it comes to refund, you are keeping me on hold           04:54 PM, 12th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           04:55 PM, 12th Oct                     sonali misra                    Ok           04:55 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           04:56 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           04:56 PM, 12th Oct                     sonali misra                    No           04:57 PM, 12th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4995206