Subject: Ticket Assigned - Conversation with christine youssef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 12:14:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with christine youssef christine youssef                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  christine youssef Bot:  Hi christine youssef, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8189952035 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +69565076959            04:00 PM, 12th Oct                     christine youssef                    I choosed cash on delivery           04:00 PM, 12th Oct                   Abdulqader                   Hi Christene, thank you for contacting us. This's kader We would be happy to help you.           04:00 PM, 12th Oct                     christine youssef                    Why the order not processed           04:00 PM, 12th Oct                     christine youssef                    My order cash on delivery           04:01 PM, 12th Oct                     christine youssef                    Please tell me why not processed           04:01 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:02 PM, 12th Oct                     christine youssef                    Okay iam waiting but not along please           04:02 PM, 12th Oct                     christine youssef                    I want my order urgently           04:02 PM, 12th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We'd like to confirm you that order has not been placed successfully as the payment from your bank has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:03 PM, 12th Oct                     christine youssef                    Its the first time i order online baby shop so i may be the last time           04:03 PM, 12th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  We have checked and it appears that the following order number: (8189953205) was placed on (12-10-2022. Please note the expected delivery date on 13-10-2022           04:05 PM, 12th Oct                     christine youssef                             04:05 PM, 12th Oct                     christine youssef                    This is my order           04:05 PM, 12th Oct                     christine youssef                    Cash on delivery           04:05 PM, 12th Oct                   Abdulqader                   Yes is Cash on delivery           04:05 PM, 12th Oct                   Abdulqader                   Please note the expected delivery date on 13-10-2022           04:06 PM, 12th Oct                     christine youssef                    Why not processed           04:06 PM, 12th Oct                     christine youssef                    Yes tomorrow           04:06 PM, 12th Oct                     christine youssef                    Just a minute           04:06 PM, 12th Oct                   Abdulqader                   Kindly note for order cash on delivery is confirmed but the orders which you have paid by online is not placed           04:07 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           04:09 PM, 12th Oct                     christine youssef                    This a different order number           04:09 PM, 12th Oct                   Abdulqader                   Please note the 8189953205 is confirmed           04:11 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           04:12 PM, 12th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:13 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994993