Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 11:49:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477757550            03:34 PM, 12th Oct                     hi                    I just want to change the size           03:34 PM, 12th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           03:35 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:35 PM, 12th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 4689905264?           03:35 PM, 12th Oct                     hi                    I receive my order today           03:36 PM, 12th Oct                     hi                    I just want to change the size of 1item           03:36 PM, 12th Oct                   Abdulqader                   We are truly sorry to hear that however, we do not have an exchange option available at this time.           03:36 PM, 12th Oct                   Abdulqader                   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (entrepointstores.com) store across the Qatar.           03:37 PM, 12th Oct                     hi                    Yes the order no is that one           03:37 PM, 12th Oct                     hi                    If i go to the store will they change it?           03:37 PM, 12th Oct                     hi                    I dont want refund           03:38 PM, 12th Oct                   Abdulqader                   I am sorry for store also an exchange option  not  available           03:38 PM, 12th Oct                     hi                    I just want to change the size           03:38 PM, 12th Oct                     hi                    So what can i do now           03:38 PM, 12th Oct                     hi                    The item is above 100 riyal           03:39 PM, 12th Oct                     hi                    This is not fair how i will change the size           03:40 PM, 12th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. But you can only return the item, an exchange is available only for lifestyle and shoe mart           03:41 PM, 12th Oct                     hi                    So i have to refund it and make another order?           03:41 PM, 12th Oct                     hi                    I will send my driver to the store today he will return it and with tgat money he will buy another one           03:43 PM, 12th Oct                     hi                    Is it possible?           03:43 PM, 12th Oct                   Abdulqader                   If you return the item online the amount will be refunded in my credit wallet in app           03:43 PM, 12th Oct                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the Qatar. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:43 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:44 PM, 12th Oct                     hi                    I paid cash           03:44 PM, 12th Oct                   Abdulqader                   in the store, you can get the refund as a cash value           03:45 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:45 PM, 12th Oct                     hi                    Wait           03:46 PM, 12th Oct                     hi                    Which receipt i have to give them?           03:46 PM, 12th Oct                   Abdulqader                   The invoice has been sent successfully for order 4689905264  to [email-masked]           03:47 PM, 12th Oct                     hi                    Ok           03:47 PM, 12th Oct                     hi                    Thank you           03:47 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:47 PM, 12th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:49 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994865