Subject: Ticket Assigned - Conversation with noura abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 11:07:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noura abdullah noura abdullah                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  noura abdullah Bot:  Hi noura abdullah, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9589869465 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP101222000209     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501331668            02:59 PM, 12th Oct                   Abdulqader                   Hi Noura, thank you for contacting us. This's kader We would be happy to help you.           02:59 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:00 PM, 12th Oct                     noura abdullah                    Hello           03:00 PM, 12th Oct                     noura abdullah                    Okay           03:00 PM, 12th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have checked and it appears that the following order number: (9589869465) was placed on (Oct 11, 2022). Please note the expected delivery date on Oct 13, 2022           03:01 PM, 12th Oct                     noura abdullah                    Yes but I have another issue not with the delivery timing           03:02 PM, 12th Oct                     noura abdullah                    I think I might have added an extra item while shopping without noticing it           03:02 PM, 12th Oct                     noura abdullah                    It’s one of the items but I added it twice           03:03 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time           03:03 PM, 12th Oct                   Abdulqader                   This ITem:  164470090 - - Lace Detail Underwired A-frame Bra with Adjustable Straps           03:03 PM, 12th Oct                     noura abdullah                    Yes           03:03 PM, 12th Oct                   Abdulqader                   Sorry, we are currently unable to modify the order           03:05 PM, 12th Oct                     noura abdullah                    I only wanna cancel this item           03:05 PM, 12th Oct                   Abdulqader                   You can collect the order and later we can create a return request for you           03:06 PM, 12th Oct                     noura abdullah                    Okay           03:06 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:07 PM, 12th Oct                     noura abdullah                    No all good           03:07 PM, 12th Oct                     noura abdullah                    Thank you           03:07 PM, 12th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:07 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994626