Subject: Ticket Assigned - Late refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 10:32:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late refund Vin                    Hello           02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Hello Vin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:21 PM, 12th Oct                     Vin                    3           02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 PM, 12th Oct                     Vin                    2           02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 PM, 12th Oct                     Vin                    1           02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:21 PM, 12th Oct                     Vin                    [email-masked]           02:21 PM, 12th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:21 PM, 12th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           02:23 PM, 12th Oct                     Vin                    Order#9588256870           02:24 PM, 12th Oct                     Vin                    Refund status           02:24 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:25 PM, 12th Oct                     Vin                    Sure           02:25 PM, 12th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           02:26 PM, 12th Oct                     Vin                    Tge item was collected from me last friday           02:27 PM, 12th Oct                     Vin                    Until now still no update for the refund?           02:27 PM, 12th Oct                   Abdulqader                   ​Please note that according to Returns Tracking , we can see that your items have been collected from you on Oct 6           02:28 PM, 12th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           02:28 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           02:29 PM, 12th Oct                     Vin                    Ok then           02:29 PM, 12th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           02:30 PM, 12th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:32 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994427