Subject: Ticket Assigned - Conversation with JL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 16:24:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with JL JL                    Hello           07:58 PM, 11th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:58 PM, 11th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:58 PM, 11th Oct                     JL                    1           07:58 PM, 11th Oct                   MAX UAE whatsapp bot                    Hello JL , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:58 PM, 11th Oct                     JL                    1           08:03 PM, 11th Oct                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:03 PM, 11th Oct                     JL                    9589613203           08:04 PM, 11th Oct                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            08:04 PM, 11th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:04 PM, 11th Oct                     JL                    2           08:05 PM, 11th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:05 PM, 11th Oct                     JL                    1           08:05 PM, 11th Oct                   MAX UAE whatsapp bot                   Please enter your email address           08:05 PM, 11th Oct                     JL                    [email-masked]           08:05 PM, 11th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:05 PM, 11th Oct                   Abdulqader                   Hi, Dear thank you for contacting us. This's kader We would be happy to help you.           08:07 PM, 11th Oct                     JL                    Ok Mr Kader           08:07 PM, 11th Oct                     JL                    Thank you           08:07 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:08 PM, 11th Oct                     JL                    I made a mistake while I put the collection store           08:08 PM, 11th Oct                     JL                    My nearest store is Sahara mall Sharjah           08:09 PM, 11th Oct                     JL                    Can you diver the Shiping to Sahara instead city center ?           08:09 PM, 11th Oct                     JL                    Are you there ???           08:10 PM, 11th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.  Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           08:11 PM, 11th Oct                     JL                    Why ???           08:12 PM, 11th Oct                     JL                    Can you put the order on my cart ???           08:12 PM, 11th Oct                   Abdulqader                   Can you clarify your question?           08:14 PM, 11th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:16 PM, 11th Oct                     JL                    Why no deliver to my nearest store ??           08:16 PM, 11th Oct                   Abdulqader                   please accept our sincere apologies for this  our policy we won't be able to change your store collection location           08:18 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:19 PM, 11th Oct                     JL                    How can I cancel           08:20 PM, 11th Oct                     JL                    ?           08:20 PM, 11th Oct                     JL                    Can you cancel the order now           08:20 PM, 11th Oct                     JL                    ?           08:20 PM, 11th Oct                     JL                    ???           08:21 PM, 11th Oct                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           08:22 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:23 PM, 11th Oct                     JL                    No, thanks a lot           08:24 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:24 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991939