Subject: Ticket Assigned - Conversation with Nora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 16:24:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nora Nora                    Hello I have order to be delivered today ... and is not delivered yet!           08:10 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:10 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:10 PM, 11th Oct                     Nora                    1           08:10 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hello Nora , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:10 PM, 11th Oct                     Nora                    1           08:11 PM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:11 PM, 11th Oct                     Nora                    9589384025           08:13 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            08:13 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:13 PM, 11th Oct                     Nora                    2           08:13 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:13 PM, 11th Oct                     Nora                    1           08:13 PM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:13 PM, 11th Oct                     Nora                    [email-masked]           08:13 PM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:13 PM, 11th Oct                   Abdulqader                   Hi Nora, thank you for contacting us. This's kader We would be happy to help you.           08:14 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:15 PM, 11th Oct                     Nora                    Hello           08:15 PM, 11th Oct                     Nora                    ?           08:15 PM, 11th Oct                   Abdulqader                   Is this contact number is right  +971585887787?           08:16 PM, 11th Oct                     Nora                    Yes           08:16 PM, 11th Oct                   Abdulqader                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.           08:18 PM, 11th Oct                     Nora                    Yeah because I need it for my trip           08:19 PM, 11th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused. Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order           08:19 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           08:20 PM, 11th Oct                     Nora                    Please I need it as soon as possible for the flight           08:20 PM, 11th Oct                     Nora                    Okay           08:20 PM, 11th Oct                   Abdulqader                   Will do the needful           08:21 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:21 PM, 11th Oct                     Nora                    No but please get the problem solved as soon as possible           08:22 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:23 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991932