Subject: Ticket Assigned - Conversation with zenab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 16:09:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zenab zenab                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi zenab, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Oka Customer:  Hiii Agent:  Hi Zenab, thank you for contacting us. This's kader We would be happy to help you. Customer:  Hii Customer:  Hi Zenab, ​ Thank you for getting in touch with us.   For the inconvenience caused, we’d like to give you a voucher worth AED 30 for you to use it on your next purchase at Splash.com. The voucher code you need to apply at checkout is 051-533T-ZWY8-HHLK-11. *Terms and conditions apply   Once again, sincere apologies, and thank you for your patience. * Terms and conditions: 1. This voucher code is valid till 11 .11.2022 00:00:00 2. The voucher can be spent on a threshold of 31 AED  3. Voucher is only valid on www.Splash.com 4. The voucher code can only be used once, on a single transaction – per head/credit card/registration.   Thank You, Splash Support Team 4946179:1125156 Customer:  I have for this voucher Customer:  But it is not working showing unvalid Agent:  We sincerely apologize for the issue that you are facing however, please provide us  Screenshot Of The Issue Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  IMAGE Customer:  Please do it fast .as I m travelling day after tomorrow..I want to purchase and get delivered me tomorrow Agent:  We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Customer:  R u there??????? Customer:  Please I request you to tell them send me another voucher immediately..it's a request Customer:  I want to order now Customer:  Please tell them to do today only Customer:  So I can order bcoz after 4 hrs deleivery will be day after tomorrow Customer:  I want delivery tomorrow as I m travelling Agent:  we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email Agent:  Do you have any other inquiries that we can help with? Customer:  Yess Customer:  Please do it right away Customer:  Thankss Customer:  One more question Customer:  When we r goin to proceed to check out that time it's showing free deleivery..and when I m coming payment page it's adds 10 dhs for deleivery Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:47 PM, 11th Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           07:48 PM, 11th Oct                     zenab                    Hi aya           07:48 PM, 11th Oct                     zenab                    Your payment is being processed  Hi Zenab , Your payment for order number 9589879031. has not yet been confirmed by your bank. We'll complete your order as soon as it is confirmed and send you an order confirmation.  Please note, it may take up to an hour to process your payment and complete the order.  Thank you for your patience.  Order Details           07:48 PM, 11th Oct                     zenab                    I got this           07:48 PM, 11th Oct                     zenab                    Bit payment was not proceeds..bcoz it was showing err  on my page           07:49 PM, 11th Oct                     zenab                    Wht should I do now           07:49 PM, 11th Oct                     zenab                    How to complete           07:49 PM, 11th Oct                     zenab                    And I have used this voucher which splash team given me I am sharing with u that email regarding voucher           07:49 PM, 11th Oct                   Aya                   Please note that the order 9589879031 is still under payment validation process if the amount was not captured successfully it will get cancel automatically           07:49 PM, 11th Oct                     zenab                    Hi Zenab, ​ Thank you for getting in touch with us.   For the inconvenience caused, we’d like to give you a voucher worth AED 30 for you to use it on your next purchase at Splash.com. The voucher code you need to apply at checkout is 051-533T-ZWY8-HHLK-11. *Terms and conditions apply   Once again, sincere apologies, and thank you for your patience. * Terms and conditions: 1. This voucher code is valid till 11 .11.2022 00:00:00 2. The voucher can be spent on a threshold of 31 AED  3. Voucher is only valid on www.Splash.com 4. The voucher code can only be used once, on a single transaction – per head/credit card/registration.   Thank You, Splash Support Team           07:50 PM, 11th Oct                   Aya                   Please allow us couple of hours to complete the validation and you will be contacted through your email address           07:50 PM, 11th Oct                     zenab                    How to complete the process           07:50 PM, 11th Oct                     zenab                    Can u tell me           07:50 PM, 11th Oct                     zenab                    And what about that voucher           07:50 PM, 11th Oct                     zenab                    If it will be cancelled then how I can use again           07:51 PM, 11th Oct                   Aya                   most probably it will not going to be completed successfully however please allow us for sometime and then once it is completed you will be contacted through your email address either if it's cancelled or succussed           07:51 PM, 11th Oct                   Aya                   Is there anything else may I assist you?           07:51 PM, 11th Oct                     zenab                    Okay           07:53 PM, 11th Oct                     zenab                    If it's cancelled           07:53 PM, 11th Oct                     zenab                    Then again voucher I can use           07:53 PM, 11th Oct                     zenab                    ?           07:53 PM, 11th Oct                     zenab                    ??           07:54 PM, 11th Oct                   Abdulqader                   We sincerely apologize for the inconvenience caused to you,           07:55 PM, 11th Oct                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 4991746           07:55 PM, 11th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           07:55 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:57 PM, 11th Oct                     zenab                    Yess           07:58 PM, 11th Oct                     zenab                    Ok           07:58 PM, 11th Oct                     zenab                    Thanks           07:58 PM, 11th Oct                     zenab                    And can u check my order           07:58 PM, 11th Oct                     zenab                    It was showing shukarn point AED 6 has been addes           07:58 PM, 11th Oct                     zenab                    Added           07:58 PM, 11th Oct                     zenab                    But payment page it's increased 6 aed           07:59 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:01 PM, 11th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 9589879031           08:02 PM, 11th Oct                     zenab                    Ok           08:03 PM, 11th Oct                     zenab                    Please           08:03 PM, 11th Oct                     zenab                    Let me know           08:03 PM, 11th Oct                     zenab                    About all           08:03 PM, 11th Oct                     zenab                    Asap           08:03 PM, 11th Oct                     zenab                    As soon as possible please           08:03 PM, 11th Oct                     zenab                    It's ela request           08:03 PM, 11th Oct                     zenab                    It's a request please*           08:03 PM, 11th Oct                   Abdulqader                   As we can see your order 9589879031 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           08:04 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:07 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991870