Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 16:07:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery charmaine velasco                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  charmaine velasco Bot:  Hi charmaine velasco, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9589506634 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0527586997            07:52 PM, 11th Oct                   Abdulqader                   Hi Charman, thank you for contacting us. This's kader We would be happy to help you.           07:52 PM, 11th Oct                     charmaine velasco                    Hi           07:52 PM, 11th Oct                     charmaine velasco                    Hi kader i would like to inquire the status of my order?           07:53 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:54 PM, 11th Oct                     charmaine velasco                    I have filed for a complaint yesterday and they promise me that they will deliver today but i didnt receive anything           07:54 PM, 11th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We have checked and we would like to inform you that our courier team contacted on (+971527586997) and delivered the order on (10/10/22)           07:54 PM, 11th Oct                   Abdulqader                   We request you to please check with your security, family members and neighbours regarding your order.           07:55 PM, 11th Oct                     charmaine velasco                    No i didnt recrive anything           07:55 PM, 11th Oct                     charmaine velasco                    Nobody from the courier delivery called me..           07:56 PM, 11th Oct                     charmaine velasco                    I would like to cancel this transaction           07:56 PM, 11th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:56 PM, 11th Oct                     charmaine velasco                    How kuch time do u need?           07:57 PM, 11th Oct                     charmaine velasco                    This is really inconvenient           07:57 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:57 PM, 11th Oct                     charmaine velasco                    It is my first time ordering to you and i am really dis satisfied           07:58 PM, 11th Oct                     charmaine velasco                    Nobody from your customer sevice called within 24 hrs           07:59 PM, 11th Oct                     charmaine velasco                    How long is your sometime?           07:59 PM, 11th Oct                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:59 PM, 11th Oct                     charmaine velasco                    Hello?           08:00 PM, 11th Oct                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:02 PM, 11th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           08:03 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:04 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991856