Subject: Ticket Assigned - account issue email
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 16:06:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  account issue email nermin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  nermin Bot:  Hi nermin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588161106 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971581160046            07:28 PM, 11th Oct                     nermin                    Ok           07:28 PM, 11th Oct                   Abdulqader                   Hi Nermin, thank you for contacting us. This's kader We would be happy to help you.           07:29 PM, 11th Oct                     nermin                    Hi           07:29 PM, 11th Oct                     nermin                    Please i have a tecnical problem           07:29 PM, 11th Oct                     nermin                    I signed in this application with my FaceBook account           07:29 PM, 11th Oct                     nermin                    Then my facebook deleted 1 of the 2 emails because it was deactivated           07:30 PM, 11th Oct                     nermin                    So the centerpoiny application automatically signed out           07:30 PM, 11th Oct                     nermin                    And i lost all my order history and all my shukrans andy shukran card           07:31 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:32 PM, 11th Oct                     nermin                    Is there a way to re open the application and return my order history and return my shukrans ?           07:32 PM, 11th Oct                     nermin                    Ok i can help u with some of my orders numbers           07:33 PM, 11th Oct                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           07:34 PM, 11th Oct                   Abdulqader                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible)  2. platform from which you tried to reset the password  3. Registered email address  4. Country of access           07:34 PM, 11th Oct                     nermin                    The email is deactivated i can't open it           07:35 PM, 11th Oct                   Abdulqader                   Kindly share your registered email ID for further assistance.           07:35 PM, 11th Oct                     nermin                    [email-masked]           07:36 PM, 11th Oct                     nermin                    This was a deactivated account and the facebook deleted it           07:36 PM, 11th Oct                     nermin                    Country of access in UAE           07:38 PM, 11th Oct                     nermin                    Dubai           07:38 PM, 11th Oct                   Abdulqader                   Could you please share any order number           07:40 PM, 11th Oct                     nermin                    Sure           07:40 PM, 11th Oct                     nermin                    9588161106           07:41 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:43 PM, 11th Oct                     nermin                    Ok           07:43 PM, 11th Oct                     nermin                             07:45 PM, 11th Oct                     nermin                    This was the last order and it came today           07:45 PM, 11th Oct                   Abdulqader                   As we can see you have Registered by this email  [email-masked]           07:46 PM, 11th Oct                   Abdulqader                   we are unable to make any changes to the registered email address once an account has already been created. We would advise you to please simply create a new account with the new email address that you wish to use with us.           07:46 PM, 11th Oct                     nermin                    Yes           07:46 PM, 11th Oct                     nermin                    But i need the order history and my shukrans !           07:47 PM, 11th Oct                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. [email-masked]           07:49 PM, 11th Oct                     nermin                    Ok but its a deleted acc           07:49 PM, 11th Oct                     nermin                    Its deactivated           07:50 PM, 11th Oct                     nermin                    If you signed in with my mobile number you will find my shukran card           07:50 PM, 11th Oct                   Abdulqader                   Kindly try to login by this account  [email-masked] we will help  you to open it           07:52 PM, 11th Oct                     nermin                    How ?           07:53 PM, 11th Oct                     nermin                    I write the email then log in           07:53 PM, 11th Oct                     nermin                    The want the password           07:53 PM, 11th Oct                     nermin                    I forgot it           07:53 PM, 11th Oct                     nermin                    So they will send and e.mail to hbibt hbiby@yahoo           07:54 PM, 11th Oct                     nermin                    Which is a deactivated acc           07:54 PM, 11th Oct                     nermin                    It will never be logged in           07:54 PM, 11th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:56 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:57 PM, 11th Oct                     nermin                    How they will be in touch with me ?           07:57 PM, 11th Oct                   Abdulqader                   we will be on touch with you and contact you on your email [email-masked]           07:58 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:58 PM, 11th Oct                     nermin                    I can sign up with with email a new account           07:58 PM, 11th Oct                     nermin                    But can you forward my order history and my shukrans to the new account?           07:59 PM, 11th Oct                   Abdulqader                   for updates shukrans Call the Shukran team on 800–SHUKRAN (800–748 5726) or email them at [email-masked] to get it sorted out!           08:01 PM, 11th Oct                     nermin                    Ok its about shukrans           08:02 PM, 11th Oct                     nermin                    Buy the order history ?           08:02 PM, 11th Oct                     nermin                    If i need to return some items what should i do ?           08:02 PM, 11th Oct                     nermin                    But**           08:02 PM, 11th Oct                   Abdulqader                   ​You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           08:03 PM, 11th Oct                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           08:04 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:05 PM, 11th Oct                     nermin                    No thank you           08:05 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:05 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991853