Subject: Ticket Assigned - Conversation with Sona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 15:49:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sona Sona                    Hi           07:28 PM, 11th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:28 PM, 11th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:28 PM, 11th Oct                     Sona                    1           07:29 PM, 11th Oct                   MAX UAE whatsapp bot                    Hello Sona , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:29 PM, 11th Oct                     Sona                    1           07:29 PM, 11th Oct                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:29 PM, 11th Oct                     Sona                    9589365621           07:29 PM, 11th Oct                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            07:29 PM, 11th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:29 PM, 11th Oct                     Sona                    2           07:30 PM, 11th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:30 PM, 11th Oct                     Sona                    1           07:30 PM, 11th Oct                   MAX UAE whatsapp bot                   Please enter your email address           07:30 PM, 11th Oct                     Sona                    [email-masked]           07:30 PM, 11th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:30 PM, 11th Oct                   Abdulqader                   Hi Sona, thank you for contacting us. This's kader We would be happy to help you.           07:31 PM, 11th Oct                     Sona                    Hi kader           07:31 PM, 11th Oct                     Sona                    When would my order be ready           07:31 PM, 11th Oct                     Sona                    It was ordered on 7th October along with another order           07:32 PM, 11th Oct                     Sona                    There is no updates regarding both orders           07:32 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:33 PM, 11th Oct                     Sona                    Sure           07:33 PM, 11th Oct                     Sona                    9589368747           07:34 PM, 11th Oct                     Sona                    This is the second order as well           07:34 PM, 11th Oct                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           07:37 PM, 11th Oct                     Sona                    Yes infact 2 orders are pending           07:37 PM, 11th Oct                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           07:39 PM, 11th Oct                     Sona                    Sure thank you           07:39 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 11th Oct                     Sona                    Please look into above 2 orders and ensure the delivery at the earliest           07:41 PM, 11th Oct                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:43 PM, 11th Oct                   Abdulqader                   9589365621 +  9589368747           07:45 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:45 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:48 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991772