Subject: Ticket Assigned - Conversation with Sufaiya Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 15:42:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sufaiya Ahmed Sufaiya Ahmed                    Hello           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:19 PM, 11th Oct                     Sufaiya Ahmed                    Good evening           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:19 PM, 11th Oct                     Sufaiya Ahmed                    1           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hello Sufaiya Ahmed , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:19 PM, 11th Oct                     Sufaiya Ahmed                    2           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:19 PM, 11th Oct                     Sufaiya Ahmed                    3           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hi Sufaiya Ahmed , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:19 PM, 11th Oct                     Sufaiya Ahmed                    3           07:19 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:20 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:20 PM, 11th Oct                     Sufaiya Ahmed                    2           07:20 PM, 11th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:20 PM, 11th Oct                     Sufaiya Ahmed                    1           07:20 PM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:20 PM, 11th Oct                     Sufaiya Ahmed                    [email-masked]           07:20 PM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:20 PM, 11th Oct                     Sufaiya Ahmed                    Thanks           07:21 PM, 11th Oct                   Abdulqader                   Hi Sufaiya, thank you for contacting us. This's kader We would be happy to help you.           07:21 PM, 11th Oct                     Sufaiya Ahmed                    Hello           07:22 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:22 PM, 11th Oct                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:22 PM, 11th Oct                     Sufaiya Ahmed                    I have purchased an item from the store the price mentioned on it was 39 dhs           07:23 PM, 11th Oct                     Sufaiya Ahmed                    But I was charged 77 dhs           07:23 PM, 11th Oct                     Sufaiya Ahmed                    It was in store           07:23 PM, 11th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.Could you please share with us the invoice           07:25 PM, 11th Oct                     Sufaiya Ahmed                    Yes           07:26 PM, 11th Oct                     Sufaiya Ahmed                             07:27 PM, 11th Oct                     Sufaiya Ahmed                             07:27 PM, 11th Oct                   Abdulqader                   We truly sorry we can see the item by 39           07:29 PM, 11th Oct                     Sufaiya Ahmed                    Yes           07:30 PM, 11th Oct                   Abdulqader                   How many items you have purchased?           07:31 PM, 11th Oct                     Sufaiya Ahmed                    Total 2 times           07:31 PM, 11th Oct                     Sufaiya Ahmed                    This was 1           07:32 PM, 11th Oct                   Abdulqader                   Is this contact number is right 971502113712 ?           07:33 PM, 11th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:35 PM, 11th Oct                     Sufaiya Ahmed                    Yes           07:36 PM, 11th Oct                     Sufaiya Ahmed                    Yes           07:36 PM, 11th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:38 PM, 11th Oct                     Sufaiya Ahmed                    Ok           07:38 PM, 11th Oct                     Sufaiya Ahmed                    Thanks           07:38 PM, 11th Oct                     Sufaiya Ahmed                    Will wait           07:39 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:40 PM, 11th Oct                     Sufaiya Ahmed                    No thanks           07:40 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:42 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991738