Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 15:42:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Very bad experience with homecenter           07:20 PM, 11th Oct                     User                    Last time for shopping from your store           07:20 PM, 11th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:21 PM, 11th Oct                     User                    To receive order of one bed..waiting 2 weeks           07:21 PM, 11th Oct                     User                    And coming in bad state           07:21 PM, 11th Oct                     User                    And 3 appointment to change damaged parts and your worker didnt come           07:22 PM, 11th Oct                     User                    Very bad deal           07:22 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:23 PM, 11th Oct                   Abdulqader                   We can see that you are contacting us regarding your order  8187298192           07:24 PM, 11th Oct                     User                    Yes           07:26 PM, 11th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:26 PM, 11th Oct                     User                    Yes           07:26 PM, 11th Oct                     User                    Now waiting           07:27 PM, 11th Oct                     User                    2 days to replace damaged parts in bed           07:27 PM, 11th Oct                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.  Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           07:28 PM, 11th Oct                     User                    Now what is update           07:29 PM, 11th Oct                     User                    Iam doctor           07:29 PM, 11th Oct                     User                    Leave my work today           07:29 PM, 11th Oct                     User                    Waiting for your worker           07:29 PM, 11th Oct                     User                    He gave me appointment today at 3 pm           07:29 PM, 11th Oct                     User                    And i called custmer setvice           07:30 PM, 11th Oct                     User                    Confirm appointment before 7 pm           07:30 PM, 11th Oct                     User                    My mobile 55571372           07:30 PM, 11th Oct                     User                    Plz give me answer           07:31 PM, 11th Oct                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:32 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 11th Oct                     User                    This is joke           07:34 PM, 11th Oct                     User                    Still problem same           07:34 PM, 11th Oct                     User                    Very bad communication           07:34 PM, 11th Oct                     User                    Plz make complain for this issue           07:35 PM, 11th Oct                     User                    And i will make complain in custmer protection agency           07:35 PM, 11th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           07:38 PM, 11th Oct                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:38 PM, 11th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           07:40 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:40 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:41 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991737