Subject: Ticket Assigned - Late refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 13:04:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late refund osman                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  osman Bot:  Hi osman, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502705379            04:52 PM, 11th Oct                     osman                    9588873625           04:53 PM, 11th Oct                   Abdulqader                   Hi Osman, thank you for contacting us. This's kader We would be happy to help you.           04:53 PM, 11th Oct                     osman                    My order number is 9588873625           04:54 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:54 PM, 11th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.           04:55 PM, 11th Oct                     osman                    I have returned 2 items that is MAX Panelled Sports Shoes with Hook and Loop Closure Color: Multicolour Size: 37 Quantity: 1 andStriped BCI Cotton Queen Fitted Sheet - 200x150 cms Color: Multicolour Quantity: 2           04:55 PM, 11th Oct                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team for late refund           04:55 PM, 11th Oct                     osman                    I havent recieved any email saying that the items have been recieved by max nor refund processing           04:55 PM, 11th Oct                     osman                    In The app it still shoes return requested when i have already returned the items           04:56 PM, 11th Oct                   Abdulqader                   ​Please note that according to returns tracking ID: 47735257485, we can see that your items were collected from you on Oct 5 2022.           04:57 PM, 11th Oct                     osman                    Exactly           04:57 PM, 11th Oct                   Abdulqader                   Your request has been submitted to the concerned team for late refund. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           04:58 PM, 11th Oct                     osman                    Usually when the items are collected and recieved by max the app gets updated saying return recieved and also i should recieve an email as well saying that refund processing           04:58 PM, 11th Oct                     osman                    None of that happened           04:58 PM, 11th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           04:59 PM, 11th Oct                     osman                    When will the info get updated in the app also when wil i recieve an email for refund process           04:59 PM, 11th Oct                     osman                    Ok           04:59 PM, 11th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           05:00 PM, 11th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:02 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4990933