Subject: New Reply Received - Issue with an Order
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 11:25:27 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Issue with an Order  Ticket comment <div>Hi Max Team, </div>
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<div>Let me clarify this; so, you will Refund my amount after return PLUS an online voucher of AED 10? If so I can agree to this deal. Please clarify my doubt and give me further details on how this will process. </div>
<div>Appreciate the effort and response. </div>
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<div>Thank you</div>
<div>Devni <br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Tuesday, October 11, 2022, 15:05, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">​Hi Devni,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. <br><br>Regarding the wrong items of your order 9588630444 We would like to inform you that a new return request has been created on 10/11/22on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.<br><br>We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.<br><br>If you agree, we can provide you an online voucher for AED 10 which you have paid here for the delivery charges. please note  that the amount you paid will be refunded after the return<br> <br>Feel free to get in touch with us for further assistance. Thanks again for your cooperation!<br> </div></div>
<div dir="ltr"><div style="margin-top:0px">Thank You,<div id="yiv9456950913yqtfd61684" class="yiv9456950913yqt6275060686">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4964382