Subject: Note Added - [#4888721]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 11:03:37 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4888721    Subject:     Requester: Zahraa2310    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM9183C69AD0D64D6F83343D174F739515" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We should take this back &amp; replace with fresh piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 11 October 2022 11:26 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Bs WH &lt;[email-masked]&gt;; Sharfuddeen Kadavan &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4888721] -</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM072DFD2D02224300B96E08753D0730D2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Advise for return or replacement as per below customer complaint.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 7384465554</span></div>
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<div class="MsoNormal"><span lang="EN-US">Item: 155363875 - - Juniors Magaret Wooden Adjustable Height Crib</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjAxMDMwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XwigDnlFEZyYk9MqcXAi4PastqgSr1tqLJBVLZE1JWA" data-id="2044002010300" alt="Logo

Description automatically generated"></span><b><span lang="EN-US" style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 3, 2022 3:39 PM<br>
<b>To:</b> Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sharfuddeen Kadavan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4888721] -</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
Kindly assist<br>
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 Problem Statement: Damaged Item.<br>
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Order ID: 7384465554<br>
Tracking ID: 19393167384465554<br>
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Issue Description: The customer emailed us informing that he received the item (155363875 - - Juniors Magaret Wooden Adjustable Height Crib ) but the item which they received is scratched, the customer also provided us the picture of the damaged item.<br>
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Kindly check on this concern and fix the issue on priority.<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4888721:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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