Subject: Ticket Assigned - Conversation with Heena
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 12:59:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heena Heena                    Hi           04:48 PM, 10th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:48 PM, 10th Oct                   MAX UAE whatsapp bot                    Hello Heena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:48 PM, 10th Oct                     Heena                    2           04:48 PM, 10th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:48 PM, 10th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:48 PM, 10th Oct                     Heena                    2           04:48 PM, 10th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:48 PM, 10th Oct                     Heena                    1           04:49 PM, 10th Oct                   MAX UAE whatsapp bot                   Please enter your email address           04:49 PM, 10th Oct                     Heena                    [email-masked]           04:49 PM, 10th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:49 PM, 10th Oct                   Abdulqader                   Hi Heena, thank you for contacting us. This's kader We would be happy to help you.           04:49 PM, 10th Oct                     Heena                    Order number 9589245712           04:50 PM, 10th Oct                     Heena                    I want to return some toys           04:51 PM, 10th Oct                     Heena                    I'm not getting option on the app           04:51 PM, 10th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:51 PM, 10th Oct                     Heena                    K           04:52 PM, 10th Oct                   Abdulqader                    ​You can return your MAX  product to a MAX   store, and use your cash refund or Credit Note to buy a new product right away.           04:53 PM, 10th Oct                   Abdulqader                   You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           04:53 PM, 10th Oct                     Heena                    Yes it's not giving me option           04:54 PM, 10th Oct                     Heena                    In app           04:54 PM, 10th Oct                     Heena                    Can u return request           04:54 PM, 10th Oct                   Abdulqader                   Kindly provide us  the name of the item as mentioned on the website so that we assist you with this accordingly.           04:55 PM, 10th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:57 PM, 10th Oct                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:59 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4986176