Subject: Ticket Assigned - Conversation with Colleen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 11:59:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Colleen Colleen                    Hello           03:44 PM, 10th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:44 PM, 10th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:44 PM, 10th Oct                     Colleen                    1           03:44 PM, 10th Oct                   MAX UAE whatsapp bot                    Hello Colleen , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:44 PM, 10th Oct                     Colleen                    1           03:44 PM, 10th Oct                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:44 PM, 10th Oct                     Colleen                    9589732981           03:45 PM, 10th Oct                   MAX UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             03:45 PM, 10th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:45 PM, 10th Oct                     Colleen                    2           03:45 PM, 10th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:45 PM, 10th Oct                     Colleen                    1           03:45 PM, 10th Oct                   MAX UAE whatsapp bot                   Please enter your email address           03:45 PM, 10th Oct                     Colleen                    [email-masked]           03:46 PM, 10th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:46 PM, 10th Oct                   Abdulqader                   Hi,Colleen thank you for contacting us. This's kader We would be happy to help you.           03:47 PM, 10th Oct                     Colleen                    Hi Kader           03:47 PM, 10th Oct                     Colleen                    I think i have made the 2 same exact orders mistakenly.           03:48 PM, 10th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:48 PM, 10th Oct                     Colleen                             03:48 PM, 10th Oct                     Colleen                             03:48 PM, 10th Oct                     Colleen                    Pls cancel one of them.           03:49 PM, 10th Oct                   Abdulqader                   As we can see your orders 9589732960 -  9589732981 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           03:49 PM, 10th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:49 PM, 10th Oct                     Colleen                    I received 2 Tabby verification code only           03:51 PM, 10th Oct                   Abdulqader                   Kindly wait for 1/2 hours to be able to cancel your order           03:52 PM, 10th Oct                     Colleen                    ok           03:53 PM, 10th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:54 PM, 10th Oct                     Colleen                    how will i know which one is cancelled?           03:55 PM, 10th Oct                   Abdulqader                   Please note after 1/2 hours message will come to confirm the order or cancel it           03:56 PM, 10th Oct                     Colleen                    ok           03:56 PM, 10th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:58 PM, 10th Oct                     Colleen                    no           03:58 PM, 10th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:58 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4985830