Subject: Note Added - [#4932880] Conversation with Wallaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 20:43:59 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4932880    Subject:  Conversation with Wallaa   Requester: Wallaa    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">What is the issue in POD here?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, October 8, 2022 9:51 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4932880] - Conversation with Wallaa</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
Any update on this one? <br>
Problem Statement  Refund approval<br>
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Order Date : Sep 26, 2022<br>
Order ID: 9587820430<br>
Tracking ID:  FP092622002168<br>
Total value: AED266.05<br>
Concept: Centrepoint UAE<br>
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Issue Description: The customer contacted us informing that she\he did not receive the order. We have escalated the issue to the courier team under child ticket no (4932954) to check and confirm if the order has been shipped/delivered and they informed us that
 all the items has been delivered and they provided us with POD but the images are not clear, and the customer denied that he received the order So kindly check the issue and provide us with the approval for the customer to be refunded.<br>
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Case History:  The customer has reached out to us on 28-Sep-22 asking about his order.<br>
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Customer's history :  The customer is with us since 9/25/22.<br>
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Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.<br>
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Regards,<br>
Abdulqader</span></div>
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