Subject: Note Added - [#4945386] Missing item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 20:41:02 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4945386    Subject:  Missing item   Requester: Danaanddana    Note Content:   <div class="WordSection1">
<div class="MsoNormal">+<a id="OWAAM007154C2B95A4F20BBD6DD6A3BDCA6FA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, October 8, 2022 3:59 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4945386] - Missing item</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date :  Sep 30, 2022<br>
Order ID:   8188355913<br>
Tracking ID:  LND3600602400642<br>
Order value:   KWD11.99<br>
Assistance Required: Refund approval<br>
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Issue Description:Customer placed order for 4  items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side Also warehouse confirmed that all item shipped
 .<br>
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Case history: The customer contacted us on ,#1 Oct 202 and informed us that he/she did not receive the  items :     <br>
<strong><span style='font-family:"-apple-system",serif'>163861449 - - Polaroid Women Polarised and UV Protected Lens Oval Sunglass</span></strong>,We create a child ticket to check we have checked with WH they reported We have delivered the Containers which
 we have received From Concept.<br>
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<strong><span style='font-family:"-apple-system",serif'>The item's value is #   KWD14.30</span></strong><br>
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Customer history: the customer has been with us since 8/25/22 and has completed 5 orders with us so far.<br>
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Assistance Required: kindly provide us the approval to process the refund for the refund<br>
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Regards <br>
Abdulqader</span></div>
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