Subject: Ticket Assigned - Conversation with Ahmad Faheem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 11:57:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmad Faheem Ahmad Faheem                    Hi           03:49 PM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:49 PM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello Ahmad Faheem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:49 PM, 09th Oct                     Ahmad Faheem                    1           03:49 PM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:49 PM, 09th Oct                     Ahmad Faheem                    9589536136           03:50 PM, 09th Oct                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               03:50 PM, 09th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:50 PM, 09th Oct                     Ahmad Faheem                    2           03:50 PM, 09th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:50 PM, 09th Oct                     Ahmad Faheem                    1           03:50 PM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:50 PM, 09th Oct                     Ahmad Faheem                    [email-masked]           03:50 PM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:50 PM, 09th Oct                   Abdulqader                   Hi Ahmad, thank you for contacting us. This's kader We would be happy to help you.           03:51 PM, 09th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:51 PM, 09th Oct                     Ahmad Faheem                    Hi Kader           03:51 PM, 09th Oct                     Ahmad Faheem                    My Shukran points have gone missing           03:51 PM, 09th Oct                     Ahmad Faheem                    I had 693 points           03:51 PM, 09th Oct                     Ahmad Faheem                    Now I have only 93 points           03:51 PM, 09th Oct                     Ahmad Faheem                    It went of after a failed transaction           03:51 PM, 09th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. As we can see your order 9589600896 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           03:52 PM, 09th Oct                     Ahmad Faheem                    No I have not confirmed it yet           03:53 PM, 09th Oct                     Ahmad Faheem                    I don’t know how to confirm it           03:53 PM, 09th Oct                   Abdulqader                   Kindly wait for 1/2 hours if the order cancelled the Shukran point will be refunded back 600 points           03:54 PM, 09th Oct                     Ahmad Faheem                    Okay           03:54 PM, 09th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:55 PM, 09th Oct                     Ahmad Faheem                    That’s about it thanks           03:55 PM, 09th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 09th Oct                     Ahmad Faheem                    You too           03:56 PM, 09th Oct                     Ahmad Faheem                    Thanks           03:56 PM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4981168