Subject: New Reply Received - Re:Forgot your password?
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 11:42:52 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re:Forgot your password?  Ticket comment <div dir="auto">Same problem I encountered when I click the reset password and the link that provided in my email it bring me to splash App and that's t it nothing showing in the screen only white screen without any other options. <div>Please find below screen shots. <br><br>Elsa Good<div>
<br><div>+971502538736</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>Date: Thu, Oct 6, 2022, 9:37 AM<br>To: [email-masked]<br>Subject: Re: [#4967400] - Re:Forgot your password?<br>
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<div dir="ltr"><div dir="ltr">Hi Elsa ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.<br><br>2. Enter your registered email address (in small letters).<br><br>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br><br>4. Click on the password reset link and change your password.<br><br>5. You can login now with your new password<br><br> If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br>1. Screenshot Of The Issue(If Possible)<br><br>2. platform from which you tried to reset the password<br><br>3. Registered email address<br><br>4. Country of access<br><br>Feel free to reach out to us for any further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem">Thank You,<br><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 );float:none;display:inline !important">Splash </span>Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">4967400:1125156</span>

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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044001664649'>Screenshot_20221006_153842_com.huawei.email.jpg</a><br />2. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044001664650'>Screenshot_20221006_153851_com.landmarkgroup.splashfashions.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4967400