Subject: New Reply Received - order#9587461994
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 09:58:15 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  order#9587461994  Ticket comment <div dir="ltr">Kind reminder. Please update. I neither have replacement nor refund. <div>PLEASE REPLY</div>
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<div>Ankit Gupta</div>
<div>+971502724566<br>
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<div>On Wed, 5 Oct 2022 at 20:06, ankit gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Please update on the status of the refund.</div>
<div dir="auto">Again requesting a callback from you team.</div>
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<div dir="auto">Ankit Gupta</div>
<div dir="auto">+971502724566</div>
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<div dir="ltr" class="gmail_attr">On Wed, 5 Oct 2022 at 8:02 AM ankit gupta &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Centrepoint support team,</div>
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<div dir="auto">No, it has not. No replacement has been provided.</div>
<div dir="auto">Also I had to alredy buy another bed since there was no response from your side and we needed a place for the baby to sleep.</div>
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<div dir="auto">Please arrange for the collection of your existing bed and mattress as soon as possible and please issue the refund.</div>
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<div dir="auto">Ankit Gupta</div>
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<div dir="ltr" class="gmail_attr">On Tue, 4 Oct 2022 at 3:03 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">​Hi  Ankit,<br><br>Thank you for your patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.</div>
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<div dir="ltr">We would like to inform you that we have received an update from our concern team that they have replaced the item for you. Kindly confirm with us if the item has been replaced.</div>
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<div>Thanks for your cooperation and understanding with us.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4915367