Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 16:12:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item what happen?, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588897758 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP100422001891     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:50 PM, 05th Oct                   Abdulqader                   Hi Maurren, thank you for contacting us. This's kader We would be happy to help you.           07:51 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    I just want to ask what happen why until now my item didnt come           07:51 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Keep on waiting for the courier           07:52 PM, 05th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:52 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Seen yesterday im keep on waiting           07:52 PM, 05th Oct                   Abdulqader                   Is this contact number is right +971543394269 ?           07:53 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Yes           07:53 PM, 05th Oct                   Abdulqader                   please accept our sincere apologies for this unexpected delay.           07:54 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Your delivery system like this because this my first time to order  in online           07:54 PM, 05th Oct                   Abdulqader                   Your order is supposed to be delivered 04/10/2022, but we will contact the courier team to find out the reasons for the delay in the order           07:55 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    In centrepoint but really im not happy sorry  to say           07:55 PM, 05th Oct                   Abdulqader                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           07:56 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    But my item coming today or what           07:57 PM, 05th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           07:57 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Coz i so to my tracking detailsdelay again           07:58 PM, 05th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           07:59 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    So my item will not come again           08:00 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    How many days my money back if i return it           08:01 PM, 05th Oct                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:01 PM, 05th Oct                   Abdulqader                   the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:02 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    How early           08:03 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    2 days delay           08:03 PM, 05th Oct                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.           08:03 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    If i know like this really i didnt order           08:04 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Sorry but bad experience           08:04 PM, 05th Oct                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:04 PM, 05th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:06 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Not coming           08:06 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    My item           08:06 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Thank you i will think if i will return rather to keep on waiting for my item           08:07 PM, 05th Oct                   Abdulqader                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.  We have forwarded your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           08:08 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Ok thank you           08:09 PM, 05th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:09 PM, 05th Oct                     maureen m mariquita since yesterday im waiting for my delivery but until i didnt received my item w                    Nothing  thank you iknow nothing can happen           08:10 PM, 05th Oct                   Abdulqader                   we’ll do our best to sort this out quickly.           08:11 PM, 05th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:11 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4966240