Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 11:22:58 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Mr. Mayur,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Please check the trail mail below, stating that customer has received the payment against the double swipe, </div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="Signature">
<div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; background-color:rgb(255,255,255)">
<div><font color="#006fc9"></font></div>
<div><font color="#006fc9"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Thanks &amp; Regards </span></font></div>
<div><font color="#006fc9">Jaiganesh J</font></div>
<div><font color="#006fc9"><img style="" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU2NTEwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XIBn-wq3zTvMWMnsNufdi5rR-ijTXNqjnyo7HLSTRJg" data-id="2044001565104"> ,<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"> Madina Mall (Store Code-60066)</span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Mobile : +971-565018452</span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Email : [email-masked]  </span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Website : <a href="http://www.maxfashion.com " rel="noreferrer">http://www.maxfashion.com </a></span></font></div>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"></span>
<div>
<br>
</div>
<div><font color="#006fc9"><br>
</font></div>
</div>
</div>
</div>
</div>
<div id="signature_bookmark"></div>
<div id="appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nazer Abdul &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, October 4, 2022 6:33 AM<br>
<b>To:</b> Max Madina &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4904543] - Returns - Mobile Not Reachable
</div>
<div> </div>

<div dir="auto">
<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</font></i></b></div>
<div>
<div>
<br>
</div>
Dear jaiganesh,
<div>
<br>
</div>
<div>I check with my bank, the payment is already credited to my account. Sorry for the confusion.</div>
<div>
<br>
</div>
<div>Thank you for your kind support</div>
<div>
<br>
</div>
<div>Regards | Nazer <br>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote>On Sep 29, 2022, at 2:58 PM, Max Madina &lt;[email-masked]&gt; wrote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir="ltr">
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Dear Sir,</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Please cross-check one more time with bank regarding the transaction reversal., </div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
in store side we have cross checked entire details, it was tallied on that particular day.,</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Kindly cross check your month statement and provide the details to escalate it to our IT team. before that <span style="font-size:12pt; margin:0px">cross-check one more time with bank regarding the transaction reversal., </span><br>
</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="font-size:12pt; margin:0px"><br>
</span>
</div>
<div class="x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="font-size:12pt; margin:0px"></span>
</div>
<div>
<div id="x_Signature">
<div>
<div id="x_divtagdefaultwrapper" dir="ltr" style="font-size:12pt; background-color:rgb(255,255,255)">
<div><font color="#006fc9"></font></div>
<div><font color="#006fc9"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Thanks &amp; Regards </span></font></div>
<div><font color="#006fc9">Jaiganesh J</font></div>
<div><font color="#006fc9"><img alt="Outlook-qcvnnac3.png" style="" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU2NTA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iGlBBq81fKUUuuI_acAiqGDaR0V8wwyUo9iLaAMViJ4" data-id="2044001565099"> ,<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"> Madina Mall (Store
 Code-60066)</span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Mobile : +971-565018452</span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Email : [email-masked]  </span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Website : <a href="http://www.maxfashion.com " rel="noreferrer">http://www.maxfashion.com </a></span></font></div>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"></span>
<div>
<br>
</div>
<div><font color="#006fc9"><br>
</font></div>
</div>
</div>
</div>
</div>
<div id="x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Max Madina &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, September 24, 2022 10:36 AM<br>
<b>To:</b> Nazer Abdul &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4904543] - Returns - Mobile Not Reachable</font>
<div> </div>
</div>
<div dir="ltr">
<div class="x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Okay Sure Sir, We will connect through Whats app today</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_x_Signature">
<div>
<div id="x_x_divtagdefaultwrapper" dir="ltr" style="font-size:12pt; background-color:rgb(255,255,255)">
<div><font color="#006fc9"></font></div>
<div><font color="#006fc9"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Thanks &amp; Regards </span></font></div>
<div><font color="#006fc9">Jaiganesh J</font></div>
<div><font color="#006fc9"><img alt="Outlook-5bitl1os.png" style="" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU2NTEwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v6LjWMWrP2wL3vwZKkxFyrEtMPa-qcI-QB_Rymrk6ik" data-id="2044001565100"> ,<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"> Madina Mall (Store
 Code-60066)</span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Mobile : +971-565018452</span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Email : [email-masked]  </span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Website : <a href="http://www.maxfashion.com " rel="noreferrer">http://www.maxfashion.com </a></span></font></div>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"></span>
<div>
<br>
</div>
<div><font color="#006fc9"><br>
</font></div>
</div>
</div>
</div>
</div>
<div id="x_x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Nazer Abdul &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 23, 2022 8:29 PM<br>
<b>To:</b> Max Madina &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4904543] - Returns - Mobile Not Reachable</font>
<div> </div>
</div>
<div dir="auto">
<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</font></i></b></div>
<div>
<br>
I’m in india now on my vacation. Same number what’s up is available 
<div>
<br>
</div>
<div>Regards | Naser <br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote>On Sep 23, 2022, at 6:36 PM, Max Madina &lt;[email-masked]&gt; wrote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir="ltr">
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Dear Mr. Nasir,</div>
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Your mobile number is not reachable, kind request to call us back on the number below </div>
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Store Manager: Jaiganesh J</div>
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Mobile: +971528370056</div>
<div class="x_x_x_elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(0,111,201); font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); display:inline!important">Mobile : +971-565018452</span><br>
</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_x_x_Signature">
<div>
<div id="x_x_x_divtagdefaultwrapper" dir="ltr" style="font-size:12pt; background-color:rgb(255,255,255)">
<div><font color="#006fc9"></font></div>
<div><font color="#006fc9"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Thanks &amp; Regards </span></font></div>
<div><font color="#006fc9">Jaiganesh J</font></div>
<div><font color="#006fc9"><img alt="Outlook-lop1sqvo.png" style="" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU2NTEwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._rvHh5oyayjxNXKYU0Yc63wX4U7yrmUX5J7WlMcrFRk" data-id="2044001565101"> ,<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"> Madina Mall (Store
 Code-60066)</span><br>
</font></div>
<div><font color="#006fc9"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Mobile : +971-565018452</span><br>
</font></div>
<div><font color="#006fc9"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Email : [email-masked]  </span><br>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt">Website : <a href="http://www.maxfashion.com " rel="noreferrer">http://www.maxfashion.com </a></span></font></div>
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt"></span>
<div>
<br>
</div>
<div><font color="#006fc9"><br>
</font></div>
</div>
</div>
</div>
</div>
<div id="x_x_x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 23, 2022 4:19 PM<br>
<b>To:</b> Max Madina &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#4904543] - Returns</font>
<div> </div>
</div>
<div dir="ltr">
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_x_x_x_Signature">
<div>
<div></div>
<div></div>
<div id="x_x_x_x_divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; font-family:Calibri,Helvetica,sans-serif">
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"></div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt"><span style="background-color:rgb(255,238,148)">Mayur Hotwani</span></span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Area Manager</span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Landmark Group, MAX Fashions </span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Mobile: +971-56-408-3951</span></font></span></font><span style="font-size:10pt; font-family:Verdana,sans-serif"> </span>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Email:
<span style="background-color:rgb(255,238,148)">[email-masked]</span></span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Web:   </span></font><a href="http://maxfashion.com/" rel="noreferrer"><font><span style="font-size:10pt">http://maxfashion.com/</span></font></a></span></font>
</div>
<br>
<div style="margin-top:0px; margin-bottom:0px"></div>
</div>
</div>
</div>
</div>
<div id="x_x_x_x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_x_x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt" class="elementToProof"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 23, 2022 1:16 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4904543] - Returns</font>
<div> </div>
</div>
<div>
<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</font></i></b></div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,</div>
<div>
<br>
</div>
<div dir="ltr">the customer complains that the amount has been twice deducted from his account. as he said it was a technical issue in the store kindly check and advise us.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Name:Abdul nazer</div>
<div dir="ltr">Number:504689430</div>
<div dir="ltr">Store: Madina mall showroom Al qusais dubai </div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Regards</div>
<div dir="ltr">Abdulqader</div>
</div>
</div>
<br>

</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
<img id="[email-masked]" alt="2.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU2NTEwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Uy8WNFHctTQBLl0eg_gwXo-lzXZkeIOc2fyt1fJVU2U" data-id="2044001565102"><img id="[email-masked]" alt="1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU2NTEwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-YZ7kSVmyjkWzKt48tH95jA24ONvdL7ilAc3JxdkmCo" data-id="2044001565103">
</div>
</blockquote>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</div>
</blockquote>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4904543