Subject: Note Added - [#4911319] need esc
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 10:04:30 +0000

Hi ,    Ajay Vir A D Singh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911319    Subject:  need esc   Requester: erum    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi All,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I had word with Mr.Sarfraz’s wife as he was not available on contact number provided.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As per her she is traveling and will be return in oct month end or Nov 1<sup>st</sup> week. She will visit store with her invoice to claim extra charged refund after her travel.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAM24EF04B7B1DE4A92BF2A5DAD7AAD875D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jimmy Panwala</span></a> in reading,
 3 products given to cashier ware scanned all but by mistake cashier didn’t notice that 2 products were having same barcode and price(set of 2) and customer charged twice. Please approve refund of 14 AED back to customer after her return from vacation by oct
 end or nov 1<sup>st</sup> week. </span></div>
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<b><span style="mso-fareast-language:EN-US">@Hari in reading,</span></b><span style="mso-fareast-language:EN-US"> keep the required approvals ready before her visit as its more than 45 days refund case and mistake is from our end. Please
 done make customer wait for approvals on it. </span>
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<div class="MsoNormal"><b>Kind Regards,</b></div>
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<div class="MsoNormal">Ajay Vir A.D. Singh<br>
<b>CP MIRDIF CITY CENTER</b>
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<div class="MsoNormal">Mobile: +971-564020443</div>
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<img width="235" height="74" style="width:2.4444in;height:.7708in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU1OTE0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.55jPJ49BQROa8YZhdU0-jyJ_yG2ZQslIUQSzemSucWU" data-id="2044001559147"><span lang="EN-US"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 4 October 2022 3:52 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Jenny Chettiar &lt;[email-masked]&gt;; Ajay Vir A D Singh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4911319] - need esc</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team<br>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">Kindly note the customer said we can call me anytime on the same number  0505418825 if the number is not reachable alternate number is 0566969822. </span></strong><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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Problem Statement: Store Follow UP <br>
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Order Date : 23/09/22<br>
Order ID: 21015201416120220923<br>
Customer name : Sarfaraz<br>
Customer contact: 0505418825<br>
 Item ID : 163994465<br>
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Issue Description: The customer claimed that he has been charged twice for the same item even he already purchase only one item Kindly check the attached invoice and advise <br>
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Regards,<br>
CS Team     </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4911319:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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