Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 13:05:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery tulsi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  tulsi Bot:  Hi tulsi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588788691. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  This is the order number Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  this is my order number Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9588788691 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP100422000291     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563737364            04:48 PM, 04th Oct                     tulsi                    item delivered from 3 items i ordered           04:49 PM, 04th Oct                   Abdulqader                   Hi Tulsi, thank you for contacting us. This's kader We would be happy to help you.           04:49 PM, 04th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:51 PM, 04th Oct                     tulsi                    ok           04:51 PM, 04th Oct                     tulsi                             04:51 PM, 04th Oct                     tulsi                    i got only one item           04:51 PM, 04th Oct                     tulsi                    what about two items that i orderd           04:51 PM, 04th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:53 PM, 04th Oct                     tulsi                    ok           04:53 PM, 04th Oct                   Abdulqader                   Is this contact number is right +971563737364 ?           04:55 PM, 04th Oct                     tulsi                    yes           04:56 PM, 04th Oct                     tulsi                    yes           04:56 PM, 04th Oct                   Abdulqader                   please accept our sincere apologies for this unexpected delay.           04:57 PM, 04th Oct                   Abdulqader                   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           04:57 PM, 04th Oct                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            04:58 PM, 04th Oct                     tulsi                    i did not understand this statement           04:58 PM, 04th Oct                     tulsi                    i m yet to receive balance items           04:58 PM, 04th Oct                   Abdulqader                   For 2 items:  164391632 - - Textured Slip-On Loafers with Metallic Accent Detail  164218490 - - Textured Midi Tiered Dress with Puff Sleeves and Crew Neck           04:58 PM, 04th Oct                     tulsi                    yes           04:58 PM, 04th Oct                     tulsi                    when can i receive the order           04:58 PM, 04th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused. Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order           05:00 PM, 04th Oct                   Abdulqader                   please  note that we will contact you through your email once we get any updates           05:01 PM, 04th Oct                     tulsi                    ok           05:02 PM, 04th Oct                     tulsi                    sure           05:02 PM, 04th Oct                     tulsi                    no worries           05:02 PM, 04th Oct                     tulsi                    waiting to hear from you           05:02 PM, 04th Oct                     tulsi                    thank you           05:02 PM, 04th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           05:03 PM, 04th Oct                     tulsi                    nope           05:03 PM, 04th Oct                     tulsi                    thanks for ur help           05:03 PM, 04th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:04 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4960111