Subject: New Reply Received - RE: How easy was our returns process?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Oct 2022 11:29:09 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  RE: How easy was our returns process?  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><u><span style="font-size:18.0pt;color:red">REMINDER</span></u></div>
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<div>From: Maria Cardozo <br>
<b>Sent:</b> Sunday, October 2, 2022 10:56 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4858290] - RE: Refund not yet received.</div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Good Morning,</span></div>
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<span style="font-size:12.0pt">Further to your email herebelow, kindly note, I am still awaiting my refund of KD.7.900
</span><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif'>for the order 8184974444 returned on (9/9/2022).</span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif'>This is the third time I am facing this problem.  On the 9<sup>th</sup> it will be a month.  This is not good, gives impression that customers are being cheated. 
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif'>Kindly let me know whom I can complain to, some higher authority.  And like last two times don’t simply lie that it is already credited to my account.  If so,  I will receive
 an SMS from my bank immediately.</span></div>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif'>Awaiting my refund at the earliest possible without any further delay as it is past 14 working days.</span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal">Maria S. Cardozo</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, September 11, 2022 01:45 PM<br>
<b>To:</b> Maria Cardozo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4858290] - RE: How easy was our returns process?</div>
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<strong><span style='font-family:"Calibri",sans-serif;color:red'>This message is from an external source/Out Of Ahleia Domain. Please do not interact or open attachments or click on links from an unknown or suspicious origin.</span></strong><b><span style="color:red"><br>
<strong><span lang="AR-SA" dir="RTL" style='font-family:"Calibri",sans-serif'>هذه الرسالة من مصدر خارجي/خارج نطاق الشركة . يرجى عدم فتح المرفقات وعدم التفاعل او الضغط على الروابط من مصدر غير معروف أو مشبوه
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Maria,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (KWD7.90) for the order 8184974444 on (9/9/22 ) and the amount you paid online will be refunded back
 to your original payment method within 7- 14 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you please to share with us the order number which you have not received the refund for yet.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">4858290:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4858290