Subject: Ticket Assigned - Conversation with Ibrahim Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 11:21:23 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ibrahim Ali Ibrahim Ali                    Hello           02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Hello Ibrahim Ali , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:52 PM, 02nd Oct                     Ibrahim Ali                    3           02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:52 PM, 02nd Oct                     Ibrahim Ali                    2           02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:52 PM, 02nd Oct                     Ibrahim Ali                    1           02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:52 PM, 02nd Oct                     Ibrahim Ali                    [email-masked]           02:52 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:52 PM, 02nd Oct                   Abdulqader                   Hi Ibrahim, thank you for contacting us. This's kader We would be happy to help you.           02:53 PM, 02nd Oct                     Ibrahim Ali                    I’m asking regarding below complaint           02:54 PM, 02nd Oct                     Ibrahim Ali                    complaint ticket number: 4912778           02:54 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:54 PM, 02nd Oct                     Ibrahim Ali                    I have raised complaint since 24/09/2022           02:55 PM, 02nd Oct                     Ibrahim Ali                    And they have said it will take to solve 24-48 hours           02:56 PM, 02nd Oct                     Ibrahim Ali                    Still nothing happen           02:56 PM, 02nd Oct                   Abdulqader                   We sincerely apologize for any inconvenience however, We’re really sorry if we’ve taken longer than usual to get back to you.  We understand that this would be really frustrating for you, as you haven't received any update for your concern.           02:56 PM, 02nd Oct                     Ibrahim Ali                    Professionally I will take serious that no one follow up           02:56 PM, 02nd Oct                     Ibrahim Ali                    And might assure that I will raise to higher management           02:57 PM, 02nd Oct                   Abdulqader                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           02:58 PM, 02nd Oct                     Ibrahim Ali                    I will really riser this case to Renuka Micky           02:59 PM, 02nd Oct                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           03:01 PM, 02nd Oct                     Ibrahim Ali                    What I will do           03:01 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           03:03 PM, 02nd Oct                     Ibrahim Ali                    I will wait since 24           03:04 PM, 02nd Oct                     Ibrahim Ali                    Nothing happen           03:04 PM, 02nd Oct                     Ibrahim Ali                    Everyone you will tell me           03:04 PM, 02nd Oct                     Ibrahim Ali                    Wait some times           03:04 PM, 02nd Oct                     Ibrahim Ali                    And nothing will happen           03:05 PM, 02nd Oct                     Ibrahim Ali                    You are not doing your job perfectly           03:05 PM, 02nd Oct                     Ibrahim Ali                    And not following up with clients           03:06 PM, 02nd Oct                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           03:07 PM, 02nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:08 PM, 02nd Oct                     Ibrahim Ali                    What time you will work ? Hello ?           03:08 PM, 02nd Oct                     Ibrahim Ali                    I doesn’t need that suck time           03:08 PM, 02nd Oct                     Ibrahim Ali                    Yes           03:08 PM, 02nd Oct                     Ibrahim Ali                    Solve my problem           03:08 PM, 02nd Oct                     Ibrahim Ali                    I doesn’t need such much time           03:09 PM, 02nd Oct                     Ibrahim Ali                    I need my problem to be solve           03:09 PM, 02nd Oct                     Ibrahim Ali                    And I’m keep complaining           03:09 PM, 02nd Oct                     Ibrahim Ali                    From 24           03:09 PM, 02nd Oct                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           03:12 PM, 02nd Oct                     Ibrahim Ali                    I need my problem to be solve by today           03:13 PM, 02nd Oct                     Ibrahim Ali                    I can’t wait           03:13 PM, 02nd Oct                     Ibrahim Ali                    Maximum tomorrows           03:13 PM, 02nd Oct                   Abdulqader                   Ok sure we’ll do our best to sort this out quickly.           03:16 PM, 02nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:16 PM, 02nd Oct                     Ibrahim Ali                    Yes           03:17 PM, 02nd Oct                     Ibrahim Ali                    I need my issue to be solve           03:17 PM, 02nd Oct                     Ibrahim Ali                    I need time and promise           03:17 PM, 02nd Oct                   Abdulqader                   We will do the needful           03:19 PM, 02nd Oct                   Abdulqader                   Thank you for your understanding and cooperation with us           03:19 PM, 02nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:21 PM, 02nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4949425