Subject: Ticket Assigned - Conversation with Lalarukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 11:09:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lalarukh Lalarukh                    Hello           02:59 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:59 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Hello Lalarukh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:59 PM, 02nd Oct                     Lalarukh                    1           02:59 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:00 PM, 02nd Oct                     Lalarukh                    9588677678           03:00 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             03:00 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:00 PM, 02nd Oct                     Lalarukh                    2           03:00 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:00 PM, 02nd Oct                     Lalarukh                    1           03:00 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:00 PM, 02nd Oct                     Lalarukh                    [email-masked]           03:00 PM, 02nd Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:00 PM, 02nd Oct                   Abdulqader                   Hi lalrukh, thank you for contacting us. This's kader We would be happy to help you.           03:02 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:02 PM, 02nd Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           03:03 PM, 02nd Oct                     Lalarukh                    Ok           03:03 PM, 02nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:03 PM, 02nd Oct                     Lalarukh                    Yes please           03:03 PM, 02nd Oct                     Lalarukh                    I had used a voucher           03:04 PM, 02nd Oct                     Lalarukh                    Of 100 aed           03:04 PM, 02nd Oct                     Lalarukh                    To process ir           03:04 PM, 02nd Oct                     Lalarukh                    So once the order is cancelled           03:04 PM, 02nd Oct                     Lalarukh                    Will I get my 100 aed credit on my voucher back?           03:04 PM, 02nd Oct                     Lalarukh                    As currently I can't use my gift card           03:04 PM, 02nd Oct                     Lalarukh                    And I want my gift voucher credit back obviously           03:05 PM, 02nd Oct                     Lalarukh                    So will I get that back automatically           03:05 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:05 PM, 02nd Oct                     Lalarukh                    Ok           03:05 PM, 02nd Oct                   Abdulqader                   Kindly note if the order cancelled the amount for gift card will be refunded back           03:06 PM, 02nd Oct                     Lalarukh                    Thank you           03:06 PM, 02nd Oct                     Lalarukh                    So just wait for a few hours?           03:07 PM, 02nd Oct                   Abdulqader                   Yes for 1/2 hours           03:07 PM, 02nd Oct                     Lalarukh                    Thank you           03:07 PM, 02nd Oct                     Lalarukh                    You have been very helpful Qader           03:07 PM, 02nd Oct                     Lalarukh                    Kader           03:07 PM, 02nd Oct                   Abdulqader                   Thank you           03:07 PM, 02nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           03:07 PM, 02nd Oct                     Lalarukh                    No thank you           03:08 PM, 02nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:08 PM, 02nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4949366