Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 10:48:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery my name nasir                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi my name nasir, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 02nd Oct                   Abdulqader                   Hi Nasir, thank you for contacting us. This's kader We would be happy to help you.           02:33 PM, 02nd Oct                     my name nasir                    I complain more time your customer care only sati after 2days get it credit until now finish 13day still not           02:33 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:34 PM, 02nd Oct                     my name nasir                    Not good your service           02:35 PM, 02nd Oct                     my name nasir                    I am waiting for this balance 13 day now finish           02:36 PM, 02nd Oct                   Abdulqader                   We can see that you are contacting us regarding your order 1686015461           02:38 PM, 02nd Oct                     my name nasir                    Yes           02:39 PM, 02nd Oct                     my name nasir                    When will get that balance           02:39 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time           02:42 PM, 02nd Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your issue has been raised and this is your complaint number 4928442           02:43 PM, 02nd Oct                   Abdulqader                   We sincerely apologize for any inconvenience however, We’re really sorry if we’ve taken longer than usual to get back to you.  We understand that this would be really frustrating for you, as you haven't received any update for your concern.  Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           02:44 PM, 02nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           02:45 PM, 02nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:47 PM, 02nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4949270