Subject: Ticket Assigned - Conversation with joyce
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 10:37:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joyce joyce                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi joyce, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:16 PM, 02nd Oct                   Abdulqader                   Hi Jocye, thank you for contacting us. This's kader We would be happy to help you.           02:17 PM, 02nd Oct                     joyce                    Hello Kader           02:17 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:18 PM, 02nd Oct                     joyce                    Yesterday I was chating for a llng period with your colleague Mihamed, he assured to me that my received famaged items can be returned to the shop by myself           02:18 PM, 02nd Oct                     joyce                    Today, I spoke over the phone with your colleague Hoda, she said no I cant return the items, and that you will schedule a partner ceiver to come and collect the damaged items from my home…           02:20 PM, 02nd Oct                     joyce                    So, who is right and who is wrong !!!؟؟؟           02:20 PM, 02nd Oct                   Abdulqader                   We can see that you are contacting us regarding your order 4688484630 ?           02:20 PM, 02nd Oct                     joyce                    Two orders in fact           02:20 PM, 02nd Oct                     joyce                    And feom each order I have two items to be returned           02:21 PM, 02nd Oct                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97455878337). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           02:22 PM, 02nd Oct                     joyce                    Is there any order number for the return requests ??           02:23 PM, 02nd Oct                     joyce                    This driver is keeping telling me that he has a return request for 3 itrms…           02:24 PM, 02nd Oct                   Abdulqader                   You can also track the return via the LMG website through the following link:  (https://bit.ly/3v0Daf7) Through the tracking number: (RP1002220004815)           02:25 PM, 02nd Oct                     joyce                    You mentioned in your return police and procedure s that there are 3 options for the return, option no 2 is  to return items to any nearest shop…           02:25 PM, 02nd Oct                   Abdulqader                   You would like to return the item through store?           02:26 PM, 02nd Oct                     joyce                    Yes, i have them with me in my car… but your colleague Hoda said no it is not possible           02:27 PM, 02nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:27 PM, 02nd Oct                   Abdulqader                   yes you can return it to the nearest store           02:29 PM, 02nd Oct                     joyce                    Are you sure ??           02:29 PM, 02nd Oct                   Abdulqader                   But we have to cancel the online return request           02:30 PM, 02nd Oct                     joyce                    What if they said no ??!!           02:30 PM, 02nd Oct                     joyce                    How many items are in the return request?           02:31 PM, 02nd Oct                     joyce                    They should be 4           02:31 PM, 02nd Oct                   Abdulqader                   please note the courier partner may take up to 3 - 5 business days to arrange the collection.           02:31 PM, 02nd Oct                     joyce                             02:31 PM, 02nd Oct                     joyce                             02:32 PM, 02nd Oct                     joyce                             02:32 PM, 02nd Oct                     joyce                             02:32 PM, 02nd Oct                     joyce                    Ok i will wait for the courier partner, we will see from there           02:33 PM, 02nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           02:34 PM, 02nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:37 PM, 02nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4949220