Subject: Ticket Assigned - Conversation with ubaid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Oct 2022 12:49:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ubaid ubaid                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi ubaid, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ubaid ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hi Customer:  9584441858Picked by Emirate post yesterday Customer:  But havnt received any confirmation or receipt so far Customer:  IMAGE Customer:  Except his app screen shot which I took Customer:  ? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. Customer:  I knew all this procedures Customer:  My question why they can’t give a receipt or confirmation when they pick it Customer:  If it miss from him who is accountable Customer:  ? Agent:  We are really sorry for that Kindly note meantime your order has been updated successfully as pick up completed so the refund will be back as well when the item reached warehouse Customer:  Ok Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ubaid,Thank you for contacting us. My name is Mais,I will be happy to assist you. Agent:  As per order 9586806192 Agent:  We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us. Agent:  Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ubaid, I'm Ziena, How can I assist you today? Customer:  Hi Customer:  9586806192 Customer:  Waiting for order pick up confirmation Customer:  ???? Customer:  Taking long time to reply Agent:  Accept our apologies for the inconvenience caused. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We would like to inform you that we are reaching out with the concerned team in order to solve your issue and you will be contacted once we receive any updates. Agent:  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience. Agent:  Is there anything else I can assist you with? Customer:  Just want to know about  my order Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hi Agent:  Hi Ubaid , My name is Mohamed. Thank you for contacting us. I will be happy to help you! Customer:  9586806192It’s almost a week Customer:  Something wrong with splash online facility ? Customer:  It’s not old splash online facility Customer:  Seems like some troubles Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We offer our deepest apologies for the experience you had, and we would like to let you know that this is not the experience we would like our customers to have with us and that we strive to develop our services in order to have the best shopping experience with us next time. Agent:  As we can see that our team is working to resolve this asap Agent:  We request you to please allow us some time Agent:  Is there anything else I can assist you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hi Customer:  9586806192Still waiting for confirmation to pick up Customer:  It’s almost 10 days Agent:  Hi, Ubaid thank you for contacting us. This's kader We would be happy to help you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  please accept our sincere apologies for this unexpected delay.we would like to inform you that your issue has been raised and this is your complaint number 4904941 Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi , thank you for contacting us. This's Mazen We would be happy to help you. Agent:  May I know How can I help you ? Agent:  We sincerely apologize for any inconvenience caused you. This is not the experience we offer Agent:  We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible. Agent:  We will follow up the issue with the concern team and we will update you regards via the email: Agent:  [email-masked] Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:36 PM, 01st Oct                     ubaid                    Shame on you guys. It had been almost 15 days           04:37 PM, 01st Oct                   Abdulqader                   Hi Ubaid, thank you for contacting us. This's kader We would be happy to help you.           04:37 PM, 01st Oct                     ubaid                    Order number 9586806192           04:37 PM, 01st Oct                     ubaid                    Still pending           04:38 PM, 01st Oct                     ubaid                    If u don’t have stock atleast have guds to say it           04:38 PM, 01st Oct                     ubaid                    Shame on splash           04:38 PM, 01st Oct                     ubaid                    Heloo kadee           04:39 PM, 01st Oct                     ubaid                    Kader           04:39 PM, 01st Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:40 PM, 01st Oct                   Abdulqader                   We sincerely apologize for any inconvenience however, We’re really sorry if we’ve taken longer than usual to get back to you.  We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           04:42 PM, 01st Oct                     ubaid                    Last 10 days recoded message           04:42 PM, 01st Oct                     ubaid                    If they don’t have stock they should inform           04:43 PM, 01st Oct                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           04:45 PM, 01st Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           04:46 PM, 01st Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4945180