Subject: Note Added - [#4887799] Order #9586586326
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 13:36:48 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887799    Subject:  Order #9586586326   Requester: Henry    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please follow up on latest mail chain..</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAM461E3643690B40AEB77E8C84D8B33B3E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>
<a id="OWAAME91E3D9659C040A4812DFD6DD5542544" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please request team to follow up on latest thread</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 27 September 2022 1:21 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4887799] - Order #9586586326</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,<br>
 Any update on this one? <br>
We appreciate your assistance with this issue.<br>
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Problem Statement: Undelivered Order<br>
Order Date: Sep 17, 2022<br>
Order ID: 9586586326<br>
Tracking ID: FP091722001385<br>
Assistance Required: Refund Approval<br>
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Issue Description: As per the hybris the order was delivered on 19/9/22. However, the customer denied receiving the order as he already asked to cancel it. We kindly ask you for refund approval so this case can be resolved.<br>
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Case history: Sun, 18 Sep 2022<br>
Customer history: 9/17/22<br>
Orders number: 1 <br>
Order amount: 1,424 AED<br>
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Thanks in advance.<br>
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Regards,</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4887799:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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