Subject: Ticket Assigned - Conversation with zainab abdulaziz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 16:26:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab abdulaziz zainab abdulaziz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  zainab abdulaziz Bot:  Hi zainab abdulaziz, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  39739776994            08:19 PM, 29th Sep                     zainab abdulaziz                    There’s chance of exchange the items           08:19 PM, 29th Sep                   Abdulqader                   Hi Zainab, thank you for contacting us. This's kader We would be happy to help you.           08:20 PM, 29th Sep                     zainab abdulaziz                    Thank you for responding soon           08:21 PM, 29th Sep                     zainab abdulaziz                    I ordered 2same dresses           08:21 PM, 29th Sep                   Abdulqader                   We can see that you are contacting us regarding your order 7388207422?           08:21 PM, 29th Sep                   Abdulqader                   We sincerely apologize however, we do not have an exchange option available at this time           08:22 PM, 29th Sep                     zainab abdulaziz                    Can I exchange with anther dress           08:22 PM, 29th Sep                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           08:22 PM, 29th Sep                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (8000-1271) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Splash) store across the (Bahrain).           08:23 PM, 29th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           08:24 PM, 29th Sep                     zainab abdulaziz                    No thank you           08:25 PM, 29th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:25 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4938677