Subject: Ticket Assigned - product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 15:56:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  product sruthi                    Customer:  Hello Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9588233325 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544949512            07:37 PM, 29th Sep                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:38 PM, 29th Sep                     sruthi                    Ok           07:38 PM, 29th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:39 PM, 29th Sep                   Abdulqader                   We have checked and it appears that the following order number: (9588233325) was placed on Sep 29, 2022). Please note the expected delivery date on  02-10-2022.           07:40 PM, 29th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 29th Sep                     sruthi                    I ordered wrongly an item tomee tipee bottle set 2 quantity           07:41 PM, 29th Sep                     sruthi                    Can i cancel one item?           07:42 PM, 29th Sep                     sruthi                    There is no option for cancellation           07:43 PM, 29th Sep                     sruthi                    Hello           07:44 PM, 29th Sep                   Abdulqader                   Sorry, the order cannot be modified at this time as your order is confirmed           07:45 PM, 29th Sep                     sruthi                    Can i return it once I received           07:45 PM, 29th Sep                     sruthi                    Hello           07:47 PM, 29th Sep                   Abdulqader                   ​You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           07:47 PM, 29th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:48 PM, 29th Sep                     sruthi                    My concern is return applicable for feeding bottle or no?           07:49 PM, 29th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:51 PM, 29th Sep                     sruthi                    Ok           07:52 PM, 29th Sep                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to know if you can return the item or not           07:53 PM, 29th Sep                   Abdulqader                   we will be on touch with you and contact you on your email           07:54 PM, 29th Sep                     sruthi                    Ok           07:54 PM, 29th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:55 PM, 29th Sep                     sruthi                    Ok           07:56 PM, 29th Sep                     sruthi                    Thanks           07:56 PM, 29th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4938545