Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 16:00:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hello           07:41 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:41 PM, 28th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:41 PM, 28th Sep                     ?                    1           07:41 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:41 PM, 28th Sep                     ?                    2           07:42 PM, 28th Sep                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:42 PM, 28th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:42 PM, 28th Sep                     ?                    2           07:42 PM, 28th Sep                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:42 PM, 28th Sep                     ?                    1           07:42 PM, 28th Sep                   MAX UAE whatsapp bot                   Please enter your email address           07:42 PM, 28th Sep                     ?                    [email-masked]           07:42 PM, 28th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:42 PM, 28th Sep                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:47 PM, 28th Sep                     ?                    Hey Kader           07:47 PM, 28th Sep                     ?                    I ordered some clothes from max and I returned it           07:47 PM, 28th Sep                     ?                    Anyways I’m short I was informed by SMS that it’s 5-7 days but it’s longer           07:47 PM, 28th Sep                     ?                             07:48 PM, 28th Sep                     ?                    8 days now           07:48 PM, 28th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:50 PM, 28th Sep                     ?                    Sure           07:50 PM, 28th Sep                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount (AED 101.38) on (9/21/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:53 PM, 28th Sep                     ?                    Why was it 5-7 days and now extended           07:53 PM, 28th Sep                   Abdulqader                   please accept our sincere apologies for this 7 to 14 working days according to your bank's procedures,           07:55 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:57 PM, 28th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:59 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4933915