Subject: Ticket Assigned - Conversation with anil kumar raju
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 15:42:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anil kumar raju anil kumar raju                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  anil kumar raju Bot:  Hi anil kumar raju, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97470347271            06:51 PM, 28th Sep                     anil kumar raju                    My shukran score is not added i buy in store 30min back           06:52 PM, 28th Sep                   Abdulqader                   Hi, Anil thank you for contacting us. This's kader We would be happy to help you.           06:53 PM, 28th Sep                     anil kumar raju                    My shukran score not added sir           06:54 PM, 28th Sep                     anil kumar raju                    I buy 30 minutes before in centerpoint store i give 70347271 my number           06:55 PM, 28th Sep                   Abdulqader                   Is this your email is correct [email-masked]           06:56 PM, 28th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:58 PM, 28th Sep                     anil kumar raju                    I updated my email [email-masked]           06:59 PM, 28th Sep                   Abdulqader                   Kindy note the order 4686517032 was REGISTERED by this email [email-masked]           07:02 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:05 PM, 28th Sep                     anil kumar raju                    How can I register sir i given my number 70347271 that email is old one not in use           07:06 PM, 28th Sep                     anil kumar raju                             07:07 PM, 28th Sep                   Abdulqader                   We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.           07:09 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 28th Sep                     anil kumar raju                    My number is same           07:11 PM, 28th Sep                     anil kumar raju                    Only email is not in use           07:12 PM, 28th Sep                     anil kumar raju                    What ever number i given in im using same to this suhukran score is not there           07:13 PM, 28th Sep                   Abdulqader                   We sincerely apologize for the issue you are facing however, we are unable to make any changes to the registered email address once an account has already been created           07:15 PM, 28th Sep                     anil kumar raju                    I’m using same number to this account           07:16 PM, 28th Sep                     anil kumar raju                    Then why in store asking phone number they want to ask email right           07:17 PM, 28th Sep                     anil kumar raju                    They number i tell number           07:17 PM, 28th Sep                     anil kumar raju                    I’m using number for this app it’s your mistake           07:19 PM, 28th Sep                     anil kumar raju                    You ask my i tell my number in stor           07:20 PM, 28th Sep                     anil kumar raju                    It’s your mistake please add score to my number           07:21 PM, 28th Sep                     anil kumar raju                    Every thing you attach to email then you want ask mail in store           07:21 PM, 28th Sep                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we have checked your shukran account is linked by this email ID  [email-masked]. we truly sorry we can not find that you have earned points in this account  [email-masked].           07:24 PM, 28th Sep                     anil kumar raju                    Hlooo           07:26 PM, 28th Sep                     anil kumar raju                    Answer my question bro then why are asking number in store bro           07:26 PM, 28th Sep                     anil kumar raju                    I need my score to my number bro 70347271           07:27 PM, 28th Sep                     anil kumar raju                    Your telling security reasons my number is with me what i give in store then what’s your problem           07:28 PM, 28th Sep                     anil kumar raju                    Please contact me 70347271           07:28 PM, 28th Sep                   Abdulqader                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.Please contact the Shukran team on +974 4 402 4000 or email [email-masked] and thy will sort this isuue           07:30 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:32 PM, 28th Sep                     anil kumar raju                    Hloooo           07:35 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           07:37 PM, 28th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:42 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4933816