Subject: Ticket Assigned - Conversation with megan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 15:06:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with megan megan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  megan Bot:  Hi megan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585236005 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Megan,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  Hey Customer:  I’m here in the store Customer:  I ordered clothes online and they don’t fit me I contact support chat that day and they said that to visit the store or place the return order online as after 15 we Customer:  Are available Customer:  I’m here at the store now and they are saying that if you also change the size you will have to pay for the difference Agent:  Please note that exchange policy is not available you can return to the store and you will receive the refund to the original payment method Agent:  and a price deference might be there between the sizes Agent:  Is there anything else I can assist you with? Agent:  I am not receiving any response from you, are you still connected? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hello Megan, I am Aya, thank you for contacting us. how may I help you today. Agent:  we can se that you have contacted us regarding returns process Customer:  Yes Customer:  I’m very upset Agent:  please accept our full apology for any inconvenience Customer:  I ordered clothes from online it’s my first time Customer:  I thought if the size is wrong I can change it Agent:  could you please confirm if this is the intended order 9585962476 Customer:  I went to the store and they said I can’t exchange the size cause I will pay for the store difference Agent:  we regret to inform you that the exchange service is not available right now for MAX products, you can return the item and then use your refund to purchase a new product Customer:  Okay sure Agent:  Is there anything else may I assist you? Customer:  I requested online now for the return so somebody will contact me for it Customer:  Once I give it back will I get my money back Agent:  Yes the courier will contact you to return the items, and the amount will return to your account after pass through the quality check process, it may take 3-5 working days Customer:  Only Customer:  Okay thank u Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  ? Agent:  Hi  Megan , My name is Mohamed. Thank you for contacting us. I will be happy to help you! Agent:  Please confirm if you are contacting regarding the following order number: 9585962476 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  With reference to the order number (9585962476) we would like to inform you that we have processed the refund of amount (AED 101.38) on (9/21/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Agent:  Is there anything else I can assist you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:56 PM, 28th Sep                   Abdulqader                   Hi megan thank you for contacting us. This's kader We would be happy to help you.           06:58 PM, 28th Sep                     megan                    Okay           06:58 PM, 28th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:00 PM, 28th Sep                   Abdulqader                   We can see that you are contacting us regarding your order 9585962476?           07:01 PM, 28th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:03 PM, 28th Sep                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:06 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4933613