Subject: Ticket Assigned - Conversation with Kiki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 14:26:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kiki Kiki                    Hi           05:53 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:53 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:54 PM, 28th Sep                     Kiki                    1           05:54 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello Kiki , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:54 PM, 28th Sep                     Kiki                    1           05:54 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:54 PM, 28th Sep                     Kiki                    #9587959094           05:54 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:54 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:54 PM, 28th Sep                     Kiki                    9587959094           05:54 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:54 PM, 28th Sep                     Kiki                    1           05:54 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:54 PM, 28th Sep                     Kiki                    9587959094           05:55 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            05:55 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:55 PM, 28th Sep                     Kiki                    2           05:55 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:55 PM, 28th Sep                     Kiki                    1           05:55 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:55 PM, 28th Sep                     Kiki                    [email-masked]           05:55 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:55 PM, 28th Sep                   Abdulqader                   Hi Kiki, thank you for contacting us. This's kader We would be happy to help you.           05:59 PM, 28th Sep                     Kiki                    I only received 1 item and not 3           05:59 PM, 28th Sep                     Kiki                    Only received the cabinet but not the boxes?           05:59 PM, 28th Sep                     Kiki                    And it’s showing as delivered when they were not.           06:00 PM, 28th Sep                     Kiki                    Where are the Darron Storage Boxes???           06:00 PM, 28th Sep                     Kiki                    Hello?           06:00 PM, 28th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:02 PM, 28th Sep                     Kiki                    Ok           06:02 PM, 28th Sep                   Abdulqader                    We are truly sorry for the inconvenience caused to you.  We have checked and we would like to inform you that our courier team contacted on (506346504) and delivered the order on (9/28/22 3:35 PM).           06:04 PM, 28th Sep                     Kiki                    Yes, he delivered only 1 piece!           06:04 PM, 28th Sep                     Kiki                    Items are missing!           06:05 PM, 28th Sep                     Kiki                    Where are the Darron Storage Boxes???           06:05 PM, 28th Sep                     Kiki                    These WERE NOT DELIVERED           06:05 PM, 28th Sep                     Kiki                    Hello           06:06 PM, 28th Sep                   Abdulqader                   Please accept our full apologies for the inconvenience   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           06:08 PM, 28th Sep                     Kiki                    I expect more information on where the 2 missing items are! Very disappointed           06:09 PM, 28th Sep                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           06:13 PM, 28th Sep                     Kiki                    Please revert asap. Thank you           06:15 PM, 28th Sep                   Abdulqader                   Ok sure will do the needfull           06:17 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           06:17 PM, 28th Sep                     Kiki                    Just a satisfactory update on the missing items which I expected today!           06:18 PM, 28th Sep                     Kiki                    Is there a reference number to my complaint?           06:18 PM, 28th Sep                   Abdulqader                   Kindly note after we close chat we will provide you a reference number of your complaint           06:21 PM, 28th Sep                     Kiki                    Ok           06:23 PM, 28th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           06:24 PM, 28th Sep                     Kiki                    No           06:25 PM, 28th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:25 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4933387