Subject: New Reply Received - POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 12:58:08 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  POD  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Sir,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I sent this as a gift for my friend’s daughter.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please send me a copy of the invoice then I will give to my friend. They can visit any branch of Centerpoint so they can choose the perfect size for their daughter and replace the items as
 per the total amount that I purchased.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please advise.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#17365D">Thank you.</span></div>
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<span lang="EN-US" style="color:#17365D">Regards,</span><span lang="EN-GB"></span>
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<b><span lang="EN-US" style="font-size:13.0pt;color:#17365D">Rowena Bolonias</span></b><span lang="EN-GB"></span>
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<span lang="EN-US" style="color:#17365D">CRM Lead &amp; Sales Coordinator</span><span lang="EN-GB"></span>
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<span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">METITO OVERSEAS LTD. | | P.O Box 262335, Technopark Dubai, UAE | Tel: +971 (4) 8103481 |</span><span lang="EN-GB"></span>
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<span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Fax: +971 (4) 8103300 | Email:</span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">| </span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><a href="http://www.metito.com/" rel="noreferrer"><span style="color:#7F7F7F">metito.com</span></a></span><span lang="EN-GB"></span>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 28, 2022 3:14 PM<br>
<b>To:</b> Rowena Bolonias &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4924385] - POD</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Rowena,<br>
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Thanks for your response.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br>
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·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any (Centerpoint) store across the UAE.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4924385:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4924385