Subject: New Reply Received - POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 09:45:35 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  POD  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Mr. Ahmed,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I confirmed that they received the items that I purchased.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">However, can we request to change the items since the sizes are big.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please advise how to proceed.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you.</span></div>
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<span lang="EN-US" style="color:#17365D">Regards,</span><span lang="EN-GB"></span>
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<b><span lang="EN-US" style="font-size:13.0pt;color:#17365D">Rowena Bolonias</span></b><span lang="EN-GB"></span>
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<span lang="EN-US" style="color:#17365D">CRM Lead &amp; Sales Coordinator</span><span lang="EN-GB"></span>
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<span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">METITO OVERSEAS LTD. | | P.O Box 262335, Technopark Dubai, UAE | Tel: +971 (4) 8103481 |</span><span lang="EN-GB"></span>
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<span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Fax: +971 (4) 8103300 | Email:</span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">| </span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><a href="http://www.metito.com/" rel="noreferrer"><span style="color:#7F7F7F">metito.com</span></a></span><span lang="EN-GB"></span>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 28, 2022 12:21 PM<br>
<b>To:</b> Rowena Bolonias &lt;[email-masked]&gt;<br>
<b>Subject:</b> POD</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 4924385</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Abdulqader Ahmed :
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Rowena,<br>
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Thank you for reaching out to us.<br>
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We sincerely apologize for any inconvenience caused, <br>
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We have checked and would like to let you know that the proof of the delivery for the order (9587728402) from the courier team has been shared with us which is attached to this email. <br>
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In case it does not belong to your address please let us know.<br>
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Do not hesitate to contact us if you have any other inquiries.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Centrepoint Support Team</span></div>
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<a href="https://helpae.centrepointstores.com/helpdesk/attachments/2044000809462" rel="noreferrer">MicrosoftTeams-image (14).png</a></span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4924385:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4924385