Subject: Ticket Assigned - Conversation with Dani-Elle ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:33:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dani-Elle ? Dani-Elle ?                    I am still waiting for the item to be picked up for return           04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:58 PM, 16th Sep                     Dani-Elle ?                    It has been over one week           04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:58 PM, 16th Sep                     Dani-Elle ?                    1           04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hello Dani-Elle ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 16th Sep                     Dani-Elle ?                    3           04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 16th Sep                     Dani-Elle ?                    2           04:58 PM, 16th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:59 PM, 16th Sep                     Dani-Elle ?                    1           04:59 PM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:59 PM, 16th Sep                     Dani-Elle ?                    [email-masked]           04:59 PM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:59 PM, 16th Sep                   Aya                   Hello Dani, I am Aya, thank you for contacting us. how may I help you today.           04:59 PM, 16th Sep                     Dani-Elle ?                    I have been waiting over a week for my return item to be picked up           05:00 PM, 16th Sep                     Dani-Elle ?                             05:00 PM, 16th Sep                   Aya                   please accept our full apology for the delay           05:01 PM, 16th Sep                   Aya                   could you please confirm your contact number and your address           05:01 PM, 16th Sep                     Dani-Elle ?                    Yea           05:02 PM, 16th Sep                     Dani-Elle ?                    0585148481           05:02 PM, 16th Sep                     Dani-Elle ?                    811 elite residence           05:02 PM, 16th Sep                     Dani-Elle ?                    Dubai marina           05:02 PM, 16th Sep                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:04 PM, 16th Sep                   Aya                   we will get in touch with you at the soonest we can through your email           05:04 PM, 16th Sep                   Aya                   Is there anything else may I assist you?           05:05 PM, 16th Sep                     Dani-Elle ?                    No thanks           05:05 PM, 16th Sep                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:05 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4881870