Subject: Ticket Assigned - Conversation with Regh?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:33:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Regh? Regh?                    Its been 15 days since someone picked up my return until now i did not yet received my refund           10:53 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:53 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                    Hello Regh? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:53 PM, 23rd Sep                     Regh?                    3           10:53 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:53 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:53 PM, 23rd Sep                     Regh?                    2           10:53 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:53 PM, 23rd Sep                     Regh?                    1           10:53 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:53 PM, 23rd Sep                     Regh?                    [email-masked]           10:54 PM, 23rd Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:54 PM, 23rd Sep                   mazen                   Hi Regh , thank you for contacting us. This's Mazen We would be happy to help you.           10:54 PM, 23rd Sep                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           10:55 PM, 23rd Sep                     Regh?                    Ok thank you           10:56 PM, 23rd Sep                   mazen                   Are you contacting us regarding this order 9584931020           10:56 PM, 23rd Sep                     Regh?                    I think because i dont remember my order number its not showing in my order history           10:57 PM, 23rd Sep                   mazen                   We would like to inform you that we have processed the refund of amount (AED 123.00) on (9/5/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:58 PM, 23rd Sep                   mazen                   Please note I will escalate your concern right away to our finance team to provide the reference number for the amount           11:00 PM, 23rd Sep                     Regh?                    Ok and also i want to ask I ordered just now,already cut in my card but centerpoint message me its not processed successfully           11:00 PM, 23rd Sep                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           11:01 PM, 23rd Sep                     Regh?                    Ok thank you           11:01 PM, 23rd Sep                   mazen                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9587477745) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9587477758).   The payment has been captured only once from your account which is for the new successfully placed order.           11:03 PM, 23rd Sep                   mazen                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:04 PM, 23rd Sep                   mazen                   Do you have any other inquiries that we can help with?           11:05 PM, 23rd Sep                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4910375