Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 16:28:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096455773702            08:07 PM, 27th Sep                     hi                    Ok           08:08 PM, 27th Sep                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           08:08 PM, 27th Sep                     hi                    Hello           08:08 PM, 27th Sep                     hi                    Please i need to make an exchange           08:08 PM, 27th Sep                     hi                    How can we make it through delivery without going to the shop           08:09 PM, 27th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:10 PM, 27th Sep                     hi                    ?           08:11 PM, 27th Sep                   Abdulqader                   Could you please share your order number so that I can assist you further?           08:12 PM, 27th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:14 PM, 27th Sep                     hi                    4687855539           08:15 PM, 27th Sep                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           08:18 PM, 27th Sep                     hi                    It is ok           08:18 PM, 27th Sep                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           08:18 PM, 27th Sep                   Abdulqader                   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across Qatar.           08:18 PM, 27th Sep                     hi                    Ok how           08:18 PM, 27th Sep                     hi                    And i order again?           08:19 PM, 27th Sep                     hi                    If i paid cash how i receive the refund           08:19 PM, 27th Sep                     hi                    ?           08:20 PM, 27th Sep                     hi                    Hello?           08:21 PM, 27th Sep                     hi                    Still there?           08:22 PM, 27th Sep                   Abdulqader                   sorry for late reply           08:23 PM, 27th Sep                   Abdulqader                   We will process the refund in my credit in app           08:24 PM, 27th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           08:25 PM, 27th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:27 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4929162