Subject: New Reply Received - Return of item
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 11:42:24 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Return of item  Ticket comment <div>This is extremely disappointing its almost a month now i have been mailing u for a return of an item horrible service its not easy and hassle free which you write in your website .
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<div>I am really really disappointed never ordering again from you . This is i dont know how many times i have sent mail and all i get a reply saying we will arrange a pick up and till now its a month no pick up no call nothing. Will rate zero 0 to u all horrible
 terrible and really stressfull service you are proving . I need to return this item will you send some one today Im waiting for a reply and a call from your end .<br>
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<div>On 23 Sep 2022, at 6:14 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Batul​,<br>
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<div>Thank you for getting in touch with us<span dir="RTL">.</span> </div>
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<div>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process<span dir="RTL">. </span>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items<span dir="RTL">. </span>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here<span dir="RTL">. </span>
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<div>Feel free to get in touch with us for further assistance<span dir="RTL">.</span>
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<div>Your friends<span dir="RTL">,</span> </div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4840161